i7-10700KF: XTU and IPM can not be run from this location

[doorbytesback]

CPU: i7-10700KF

MBD: Gigabyte Z490 UD (BIOS F4)

Windows 10 21H1 v. 19043.985

In the past I've installed, runned and deinstalled XTU. Now I wanted to run XTU again but after starting the program I get the message "This program is being launched from an invalid location".

The same thing with IPM but the message I get is somewhat different: : Can not be run from this location. 

I have thoroughly cleaned the registry but  I don't know what is going on and how to solve this problem. 

[David_G_Intel]

Hello  doorbytesback

Thank you for posting on the Intel️® communities. Did you test the steps from our article?

• How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)
  • https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

If you did, please share with us the Intel® System Support Utility (Intel® SSU) results

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[doorbytesback]

Thank you for your replay! 

Yes I've read that article but with no result ... Somebody else had a similar problem, Solved: Re: Intel Extreme Tuning Utillity Silently dies after Crash, Windows10 Reinstall - Intel Community, and the solution was to install XTUSetup 6.5.1.360 legacy.

And hoeraaaahh yes it is running now.  Only it isn't possible to update it to 7.4.0.26 ... The app says that it is updated to the latest version ... To be honest I don't dare to install 7.4.0.26 as an upgrade. 

Also because IPM still has the same problem.

I've added the result of the SSU scan ... uhm .. and without VPN ..

[doorbytesback]

Nah great .. I can't change my message anymore  ... read delete the files because no response / solution to it

Anyways  a negative kudo from me ... 

I will not give ugly words but it is disappointing

[David_G_Intel]

Thank you for the information provided, we are currently working on this request. If you are willing to continue working with us, we may need more information/reports to work on a solution. The updates will be posted on the thread.

Regards, 

David G 

Intel Customer Support Technician 

[doorbytesback]

Awesome!

I was impatient, my apologies.

Of course if you need more information.. feel free to ask!

[David_G_Intel]

Hello @doorbytesback

It's recommended that you do not install or use two overclocking software tools at the same time. This could be caused by the two tools being installed together. For more information please check:

• Frequently Asked Questions for the Intel® Performance Maximizer
  • https://www.intel.com/content/www/us/en/support/articles/000054873/processors/processor-utilities-and-programs.html

That being said, we need to test the two tools separately to confirm where the problem is.

• For the Intel® Performance Maximizer:
  • Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) following the steps from the article How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)
    • https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html
  • Remember to only uninstall the software and not install it again as the instructions say.
  • Make sure to uninstall any other overclocking software on your system.
  • After that, you might need to completely reinstall the Performance maximizer software. Make sure you use the Intel® Performance Maximizer for 10th Generation Intel® Core™ Processors
    • https://downloadcenter.intel.com/download/29697/Intel-Performance-Maximizer-for-10th-Generation-Intel-Core-Processors
  • Make sure the Processor Core Overclocking, all cores, Intel® Hyper-Threading Technology, Intel® Turbo Boost Technology, UEFI mode and Enhanced Intel Speed Step® Technology are activated in BIOS.
  • If XMP or another OC feature (excluding the Processor Core OC mentioned above) is enabled in BIOS, please de-activate them.
  • Make sure to use the latest BIOS version
  • Make sure the system has one non-removable GPT (GUID Partition Table) hard drive that has 16GB of free disk space.
  • Test the software
• For the Intel® Extreme Tuning Utility (Intel® XTU)
  • Uninstall the Intel® Performance Maximizer, please follow the article How to Uninstall the Intel® Performance Maximizer
    • https://www.intel.com/content/www/us/en/support/articles/000058004/processors/processor-utilities-and-programs.html
  • Uninstall any other OC applications
  • Make sure to use the latest BIOS
  • Do a clean install of XTU
  • Set all BIOS back to defaults.
  • Test the application

Please let us know the outcome.

Regards, 

David G 

Intel Customer Support Technician 

[doorbytesback]

Thanks for the effort, but it didn't work.

Topic can be closed

[David_G_Intel]

Thank you for the update, we will close this thread as you requested. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G  

Intel Customer Support Technician