i7 14700kf thermal throttling while doing nothing

[FiloMatte]

Hello everyone,
I have a system with an i7 14700kf and the latest windows 11 install. Until yesterday everything was fine, even with some regular load (gaming, etc.). Today I left the pc on desktop for a couple hours and when I came back it was throttling hard. I tried to reboot and after 10 minutes on chrome it happened again: 100 °C with 2 or 3 % CPU utilisation. Then the PC turned off on its own. Yesterday I was forced to turn off the isolated core option from windows defender to connect my phone using Honor suite. Since I assumed that was the issue, I uninstalled everything correlated and turned back on the isolated core option but the problem persists. Now I'm stuck where I cannot even reinstall from scratch windows because it goes into throttling mid procedure (in recovery mode).

[ArchieD_Intel]

Hi FiloMatte,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you tried updating your BIOS?
• Did you overclock the processor?
• Have you tried disabling XMP?
• Are you using the Intel Default Settings?
• Is there any physical damage?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi FiloMatte,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[FiloMatte · Accepted solution]

Hi ArchieD,
thank you for your support and interest. After some more troubleshooting I just find out the issue is (fortunately) not CPU correlated. Basically my 2 month old aio pump consistently gave up after some minutes of activity leaving the processor without cooling. It was particularly difficult to diagnose because there was no sign of thermal creep or anything else, but I guess this is good experience for the future. Hope the CPU didn't suffer too much after hitting tj max a bunch of times.

[ArchieD_Intel]

Hi FiloMatte,

I'm glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician