intel core i9 14900 rendering

[NAJISKO]

I render using Vray for 3ds Max and my company got me a new PC which is ASUS ExpertCenter D9 Mini Tower D901MDR, with Intel Core i9-14900 Processor, the CPU is running at 5 ghz clock speed but when I start any render it clocks down to 2.7 ghz, I tried a lot of stuff in BIOS but nothing really helped, I even thought it might be something related to Vray so I ran Cinebench and got the same issue.. is this normal ? 

[Deeksha_S_Intel]

Hi NAJISKO, we would like to inform you that we are routing your query to the dedicated team for further assistance.

[JeanetteC_Intel]

Hello NAJISKO,

Thank you for reaching out. It sounds like you're experiencing a significant drop in clock speed when rendering, which can affect performance. Here are a few steps you can take to address this issue:

1. Ensure that your PC is set to a high-performance power plan. You can check this in the Control Panel under Power Options.
2. The CPU may be reducing its clock speed due to overheating. Check your system's cooling setup to ensure its adequate and monitor CPU temperatures using software like HWMonitor.
3. Double-check BIOS settings related to CPU performance, such as Turbo Boost and power limits. Ensure they are configured to allow maximum performance.
4. Make sure all drivers, especially chipset and CPU drivers, are up to date. Sometimes outdated drivers can cause performance issues. *Check ASUS download page.
5. Check for any background processes that might be consuming CPU resources and causing throttling.
6. If the issue persists, consider reaching out to ASUS support for further assistance, as there might be specific configurations or updates needed for your system.

For now, I would like to know more about your system details to fully understand where the issue truly lies. Please confirm if this is the actual system device that you have. ExpertCenter D901MDR｜Mini Tower with Copilot | ASUS Malaysia - Tech Specs

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[NAJISKO]

hello JeanetteC, 
I checked all drivers, all are updated to the latest versions 
as for the device I confirm it 
I run SSU scan and HWMonitor and I am sending you the logs as txt files 

Thank you 

[JeanetteC_Intel]

Hello NAJISKO,

Thank you for your prompt reply. I'll look into this matter and will provide an update as soon as it is available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[NAJISKO]

I forgot to mention HWMonitor scan were took during rendering phase -heavyload- 

Thank you 

[JeanetteC_Intel]

Hello NAJISKO,

Thank you for providing this additional information. I am still investigating the matter and will share an update as soon as it becomes available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello NAJISKO,

I observed from the Intel SSU that your system has an NVIDIA RTX 4060 installed. It's possible that during intensive testing, the workload is being shifted from the processor to the graphics card.

You may find the online article from Autodesk helpful: GPU configuration and render engines for 3ds Max.

I strongly recommend reaching out to your application developer for further assistance.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[NAJISKO]

Hello JeanetteC, 

Thank you for your response.

To be honest, I don't believe this issue is related to the GPU handling part of the process, as I'm using a CPU-based rendering engine. To get a clearer picture, I ran a benchmark test using Intel Extreme Tuning Utility. As shown in the attached screenshots, my CPU is experiencing power limit throttling during the test.

Another indication of a potential issue is the benchmark score I received 8880 marks which, to my knowledge, is lower than what this CPU should typically achieve.

Best regards, 

[JeanetteC_Intel]

Hi NAJISKO

Thank you for sharing more details and the benchmark test results. It's useful to know that you're using a CPU-based rendering engine, indicating the issue may not be related to the GPU. I'll investigate this further and will update you as soon as I have more information.

Best regards

JeanetteC.

Intel Customer Support Technician

[NAJISKO]

You're welcome! I'm glad the information was helpful. Please don't hesitate to reach out if you need any additional details or logs from my side. I appreciate you looking into this and look forward to your update once you have more findings.

[n_scott_pearson]

If you are seeing Power Limit Throttling, this is an indication that your motherboard (well, its BIOS) is limiting the power that can be consumed by the processor. Benchmark scores are limited by this throttling as well. This is a not-uncommon issue when using Core i9 processors. Your BIOS Setup program should offer parameters that allow you to configure the appropriate limits to be applied. Consult the documentation for your motherboard for more information is the do's and don't's of this configuration process.

Hope this helps,

...S

[NAJISKO]

Hello @n_scott_pearson  

Thank you for your reply and suggestions. I'm now quite certain the issue lies with the motherboard's power limitation. I've updated and checked the BIOS, but I couldn't find any options to adjust the power limits. I'm also wondering if the power supply might be insufficient, which could be contributing to the problem. which at the end I have to contact the manufacture of the BIOS. 

Additionally, I've recently started experiencing sudden program crashes and web page crashes in Chrome, and I'm not yet sure why this is happening.

Best regards, 

[JeanetteC_Intel]

Hello n_scott_pearson,

Thank you for sharing this information with your fellow community members. Your valuable input and contribution to the discussion are greatly appreciated.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello NAJISKO,

Have you tried the suggestion from n_scott_pearson? I hope to hear from you soon.

Best regards

JeanetteC.

Intel Customer Support Technician

[NAJISKO]

Hello JeanetteC 

 It appears the issue is with the motherboard's power limitation. I will need to contact Asus support, which I anticipate will be a lengthy process that will prevent me from using my device for some time. currently I can't change or modify anything related to power limitation from the BIOS settings. 

Best regards, 

[JeanetteC_Intel]

Hello NAJISKO,

Thank you for the update. It seems the motherboard's power limitation is indeed the problem. Reaching out to your system manufacturer's support is the best course of action, especially since you're experiencing system crashes, so they can thoroughly diagnose and resolve the issue.

Feel free to contact us by submitting a new request if you have any future questions or need assistance, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician