mcupdate_GenuineIntel, prevents some 4th Gen processors from installing windows 10

[PGill2]

microcode update mcupdate_GenuineIntel.dll KB3064209, prevents some 4th Gen processors from installing windows 10.

Does this require

1: a new microcode update

2: a bios update

or

3: for the mcupdate to be rolled back/recalled by intel

?

[bnika]

besides the Pentium G3258 (Haswell Refresh), is there a list of exactly which processors are affected? i THINK i saw an i3-41xxT affected, too, but it seemed to be only one post.

[CHorn3]

Yes please Intel, inquiring minds want to know what's gone wronging on. Related thread /thread/77391 here.

[Hans_B_Intel]

Hello Smokey,

To answer your first two questions, you would need to check with the system manufacture to ensure that they have the correct microcode information for the processor; this can only be adjusted through the BIOS.

To answer the third question, the processor cannot be updated or modified, therefore this message that you get when trying to update the operating system needs to be addressed by Microsoft* software updates, this is not the same as the Microcode update that is done through the BIOS.

[JMill39]

I'm going to to have to disagree. Microsoft is saying that this is indeed a microcode update provided to them by Intel. It would seem that Intel is trying to get sneakier about disabling non-Z overclocking and is trying this route rather than having the mobo manufacturers update the BIOS with a new microcode. Both Microsoft and Intel are blaming each other right now although ultimately it appears to be Intel's doing since they asked Microsoft to include this in Windows 10 RTM as well as including it an Windows Updates for 7 & 8.

[Ronny_G_Intel]

Hi Smokey,

I am sorry to hear that you are having issues with the update process. What is the original Operating System that you have installed?

Regards,

[CHorn3]

It doesn't make much/(any?) difference- see /message/320599# 320599 here.

[PGill2]

Hi rguevara,

I flattened the system, tried from windows 7 clean install and fully updated, win 10 install again failed to boot due to mcupdate_GenuineIntel.dll included in the windows 10 install media, that was updated in June and updated into windows 8.1 in KB3064209

following that there was a bunch of people complaining about their PCs going into a boot loop because of KB3064209

I also then upgraded to windows 8, fully updated to 8.1 and tried again, still the same boot failure and reversion to the old media.

You can't even boot from boot media into the winpe install environment due to mcupdate_GenuineIntel.dll included in boot.wim,

however because boot.wim isn't encrypted I can remove mcupdate_GenuineIntel.dll which then allows the system to boot into the install enviroment, however even trying to install from there fails as once it reboots, mcupdate_GenuineIntel.dll is still in install.wim or install.esd depending on which version of the boot media you have.

This issue affects 4th Gen Processors, and has had work around patched by board venders, such as Asus, by disabling overclocking in bios or other tricks.

I can now install windows 10 on a GB BRIX i3h4010 due to a bios update that GB has released and is linked to from

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/the-installation-failed-in-the-safeos-phase-with/54db0c8f-f9f0-4093-b2fe-ad378685686a http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/the-installation-failed-in-the-safeos-phase-with/54db0c8f-f9f0-4093-b2fe-ad378685686a

now available at http://www.gigabyte.com/products/product-page.aspx?pid=4742# bios http://www.gigabyte.com/products/product-page.aspx?pid=4742# bios

which lists the issue as Update CPU microcode fix Windows 7 Hotfix KB3064209 fail issue 2. Support Win 10

[Ronny_G_Intel]

Hi Smokey et al,

Intel is currently investigating this issue and we will get back to this community as soon as possible.

Regards,

[idata]

Hello:

I just wanted to provide some information to all the peers on this thread, that we are still currently doing an investigation on this situation between the Intel® Pentium® Processor G3258 and Windows® 10. As soon as I get any resolution I will post it on this thread. To skoolz86: we do not have any reports or benchmarking related to overclocking the processor, perhaps any of the peers on this thread will be able to provide further information about that matter. Any questions, please let me know. Alberto

[idata]

Hello:

According to our information, since this is a problem related to the microcode of the BIOS, the option in order to fix this issue will be to check with the manufacturer of the board, in order to verify if they developed a BIOS version that will be fully operational with the microcode of the processor. To Smokey: I just wanted to check if the information previously posted on this thread was useful for you and if you need further assistance. Any questions, please let me know. Alberto

[Ronny_G_Intel]

Hello All,

I am with Intel Customer Support and I am really sorry to hear that you are having such a trouble in getting this combination to work.

Intel is aware of this issue and is validating a solution. It is very possible that the solution will be available through the system manufacturer and we hope to have it very soon.

Regards,

[bnika]

has this been fixed yet via an Intel-validated Microsoft update of mcupdate_GenuineIntel.dll (or whatever in the OS that changed since build 10130 that is causing the issue)?

[IUman]

In this case, if there is a fix for this, you will need to wait through the system manufacturer website, this is an issue that needs to be fix probably by the BIOS, we have installed Windows 10 using this 4th gen processor and Windows 10 works fine with this processors, so at this point I would recommend waiting for a new update through the system manufacture website.

[MEnke1]

Are these issues resolved? I was about to overclock my G3258 on a non-Z series Gigabyte motherboard, but there is clearly a history of issues with this Intel CPU running Windows 10. It sounds like overclocking using the hardware I have is no longer supported by the manufacturer, given what I've been reading. Can someone please confirm that overclocking a G3258 on a non-Z series Gigabyte motherboard is in fact supported?

Thanks for your help.