my system won't boot up normally after using MEupdate tool

[toryappa]

i have 10700k with asus z490 i motherboard

i updated my bios and boot up normally and everything was fine

but  after i use  MEUpdateTool_14.1.75.2420 _T

and system stuck on boot loop

i checked all the component everything works fine it just won't boot

i spend last 3 hour trying to boot up my system

only way i can boot up my system is CMOS reset then to the bios then boot option and click on a drive only then it boot up

but if restart my computer it go back to boot loop so i have to repeat that steps again

please look in to this matter thankyou

[DhannielM_Intel · Accepted solution]

Hello toryappa,

It seems that the issue you're experiencing occurred after using the MEUpdateTool. This tool is designed to update the Intel Management Engine (ME) firmware on ASUS motherboards. Given that your system functions normally after resetting the CMOS battery and manually selecting the boot drive in the BIOS, the problem might be related to the ME firmware update.

Here are some steps you can take to address this issue:

1. Consider re-flashing the ME firmware using a different version or tool, ensuring compatibility with your motherboard and processor.
2. After resetting the CMOS, double-check that all BIOS settings are correctly configured, especially those related to the boot order and ME firmware.
3. Ensure your BIOS is updated to the latest version, as this might resolve compatibility issues with the ME firmware.
4. Since the issue persists after using the MEUpdateTool, it would be beneficial to reach out to ASUS support for further assistance. They may have additional insights or solutions specific to your motherboard model.

Additionally, I wanted share this information on about the guide for MEupdate tool: https://www.asus.com/support/faq/1047868/

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello toryappa,

I wanted to follow up to see if you had a chance to review my previous recommendation regarding the issue you encountered with the MEupdate tool. If you have any further questions or need additional assistance, please feel free to reach out.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[toryappa]

hi thankyou for taking your time to looking in to this 

but unfortunately still no go...

first of all i am not able to install different version of meupdatetool because it's up to date,it was the latest version that i am having issue with so maybe i'll wait for the next update ?

if i tried to install lower version it just says no need to update and doesn't install

bios i tried 3 different version but nothing

so i Contact ASUS Support but it was out of warranty well it is 5 year old motherboard so no luck there

it looks like i have 2 choices

1. wait for the next meupdatetool to come out and hope for the best meanwhile don't shut off the computer(i can't make any changes to my bio because it won

t restarts ) i need to enable tmp2 to play LOL but no go

2. buy a used motherboard of same chipset from ebay or aliexpress for around $200

if you know how to delete intel me and reinstall please let me know

[DhannielM_Intel]

Hello toryappa,

You can still reach out to Asus for technical support even if your motherboard is out of warranty. For issues related to the MEUpdate tool, such as deleting and reinstalling it, it's advisable to contact Asus directly. They have the expertise to assist you with these technicalities.

Regarding the options you mentioned, waiting for a new MEUpdate tool release might not be ideal since there's no set timeline for its availability. Therefore, contacting Asus for further assistance would be the best course of action.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[toryappa]

i have reached out to asus

they're the one  who told me im out of warranty they said send in the motherboard they will check it for $35

whatever cost to fix it will be extra so im out of compurter for weeks and then not sure how much will it cost

or even is possable

asus costomer was a joke

but i found a solution (not a perfect one)

i found someone in the internet with same issue who also have asus itx motherboard

he rollback bios like way back to before windows 11 version

without tpm2 only then computer turn on and off it self normally

because it won't support tpm2 LOL vengard will crash so i can't play riot based games

this have to do for now and just upgrade soon i guess thanks for your help

[DhannielM_Intel]

Hello toryappa,

I'm glad to hear that you found a solution. With that in mind, may I proceed to close this inquiry? If you have any other questions or need further assistance, please feel free to reach out.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello toryappa,

Since I haven't received a response from you, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician