"Platform unsupported" Error on install XTU Utility version 7.14.2.14 - Processor is a Intel 14900KS

[EddyTheLiar]

I recently bought this new CPU and since I've been having a load of issues with software and games crashing. I thought using the XTU would help like it did with my old 13900KS but now I can't install it. I've attached a SSU text file below

[JeanetteC_Intel]

Hello EddyTheLiar,

Thank you for posting in Intel Communities.

This application, Intel® Extreme Tuning Utility (Intel® XTU), is supported with unlocked processors (K- and X-series), so it should work fine with your Intel® Core™ i9 processor 14900KS.

Please try these two steps first.

1. Uninstall the Intel® Extreme Tuning Utility.
   1. Use Windows* Apps > Installed apps.
   2. Search for Intel® Extreme Tuning Utility.
   3. Click uninstall.
2. Open the Task Manager.
   1. Check under Processes for XtuService.
   2. If found, click End Task.

If the issue persists, follow the steps below to completely remove the Intel® Extreme Tuning Utility.

1. Locate installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe.
2. Locate XTU service at: C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.
3. Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)
4. C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.
5. Delete any folder named Intel® XTU from these locations: C:\Program Files\Intel and C:\ProgramData\Intel.
6. Delete the folder named Intel Telemetry under C:\ProgramData:.
7. You may want to reboot your system (optional).

Download and install the Intel® XTU application.

Let me know how it goes.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello EddyTheLiar,

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and do not hesitate to reach out if there are any aspects you'd like to discuss or require further explanation on.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello EddyTheLiar,

I have not received any response in the past few days. I hope that the information I shared regarding the Intel® XTU installation issue, has answered your question. I will now proceed to close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician