wifi keeps disconnecting

[Rina25]

My wi-fi keeps disconnecting and whenever I try to connect, it does'nt show any wi-fi devices, even if i try to connect once the devices are shown after long time, i am mot able to operate the wi-fi tools

[AlHill]

Which wifi would that be?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[JedG_Intel]

Hello Rina25

Thank you for posting on Intel Community Forum.

For me to assist you properly, please share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Do you remember if this issue happened after a new OS update or Wireless driver update?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. Is this a laptop or desktop system?

5. Is this issue happening at home, office environment or both?

6. Have you checked if this issue happens on different networks?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Rina25,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician