Hello 何清歌,
Thank you for posting on the Intel® communities.
To better assist you, can you please provide the following reports and information:
Intel® System Support Utility (Intel® SSU)
Instructions
- Open the application and click on "Scan" to see the system and device information
- By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
DXDIAG
Instructions
- Go to Start > Run or Windows Key + R.
- On the Run prompt, type "dxdiag" then click OK.
- On the DirectX Diagnostic Tool window, click on Save All Information.
- Browse to a folder, type in a filename then click Save.
Intel® Graphics report
Instructions link:
https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html
Notes:
- With the graphics report, you don’t have to send both reports from both tools, just the one that you currently use (If applicable).
- You can use the option under the reply window to attach the reports and any other files to the thread (Drag and drop here or browse files to attach).
- Our support is only provided in English.
- We may not be able to translate the screenshots attached to the thread.
- To better assist you, we use a translation tool embedded in this Intel Community.
- Besides the Windows update did you complete any other changes as hardware or software related?
- Is this a new computer?
- Before the issue started were you able to have a normal/expected performance?
- Is this issue happening with a built-in display in case your computer is a laptop or is it happening with an external display in case you are using a desktop?
I look forward to hearing from you
Regards,
Victor G.
Intel Technical Support Technician
