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Installation: Registration failed for unknown reason

chiasson__jesse
Beginner
‎04-14-2020 10:27 AM
2,120 Views

I'm posting this because I haven't actually found a solution in the archived forum posts.

The Intel® SDK for OpenCL™ Applications for Windows* is in my Products list and I have a serial number displayed for it. I have received an email after registration and proceeded to download the intel_sdk_for_opencl_applications_2020.1.396. 

During installation I input my serial number and get an error that says:

"Registration failed for unknown reason. Please go to www.intel.com/software/products/support/ for your support options"

Nothing that I've tried has worked. Any help with this would be much appreciated. Thanks.

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Sergey_I_Intel1
Employee
‎04-16-2020 06:59 AM
2,120 Views

Hello Jesse,

 

Can you send us installer logs, which are located in %TEMP%\intel directory?

 

Best regards,

Sergey

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luminitat
Beginner
‎08-06-2020 06:10 AM
2,110 Views
In response to Sergey_I_Intel1

I get the same error message when I try to install intel_sdk_for_opencl_applications_2020.2.487 ( install.exe from the zip file)

Here are some log files

In response to Sergey_I_Intel1
intel.pset.root.D35229_Thu_Aug__6_15.03.59_2020.log
intel.pset.root.D35229_Thu_Aug__6_15.04.01_2020.log
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