Ошибка при установке драйвера

[BPuzy]

Здравствуйте, у меня возникла проблема при попытке установки драйвера графики Intel для моего процессора i5-8600k.

Сообщение ошибки: Эта система не удовлетворяет минимальным требованиям для установки программного обеспечения.

Я читал статью https://www.intel.ru/content/www/ru/ru/support/articles/000005566/graphics-drivers.html Сообщения об ошибках установки для драйверов графических систем Intel® но изложенная в ней информация не помогла

У меня windows 10 x64, драйвер скачивал здесь https://downloadcenter.intel.com/ru/download/28180/-Intel-Windows-10?product=873 Загрузить драйвер графики Intel® для Windows® 10.

Я перепробовал уже всё, отключал обязательную проверку подписи драйверов, обновил БИОС, пробовал устанавливать менее новые версии драйверов и т.д. и ничего не помогло.

Надеюсь на вашу помощь, заранее спасибо.

[AlHill]

What is the version and build of Windows 10 you are using?

Is this a laptop or desktop?

Doc

[BPuzy]

version 1803 build 17134.286

it's a desktop

[AlHill]

Ok, all of that is good.

Have you tried to manually install the driver? https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...

Doc

[BPuzy]

i don't know how my message was translated in english but when i said 'i've tried everything' i meant it.

obviously, i've tried manual installation

[AlHill]

Ok, download, run, and attach the results of this utility: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Then, one of the Intel support engineers can assist you.

Doc

[BPuzy]

will do, thanks

[idata]

bogdanrtm: Thank you for sharing those details.

I can see on the report that you are using an discrete video card, so the graphics drivers needed are the ones provided by Nvidia, please try to install driver version 416.34: https://www.nvidia.com/Download/driverResults.aspx/138697/en-usIf you want to install the Intel graphics drivers, you can always physically remove the video card and then try to install them.The Intel graphics are generic, meaning they might or might not work with your system.If you are going to remove the video card then we recommend to install the drivers provided by the manufacturer of the board, those drivers were customized by Asus to work with your specific platform.On the following link you will find the graphics driver provided by Asus, it is version 24.20.100.6291: https://www.asus.com/Motherboards/ROG-STRIX-B360-F-GAMING/HelpDesk_Download/THe Intel graphics driver version is 25.20.100.6326: https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=126790 Regards,Alberto R.Intel Customer Support Technician Under Contract to Intel Corporation

[idata]

bogdanrtm: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,Alberto R.Intel Customer Support Technician Under Contract to Intel Corporation

[BPuzy]

Hello, yes it was. I didn't know that the CPU graphic driver is not needed when using discrete video card as i previously only owned a laptop where i had to install graphic drivers for both the processor and the discrete card.

Thank you very much my problem is now resolved and this request/thread can be closed.

Best regards.

[idata]

Hi bogdanrtm: Perfect, excellent, it is great to hear that the problem is now resolved, and yes, when using an external video card the graphics driver needed is the one provided by the manufacturer of it.

Any other inquiry, do not hesitate in contact us again.

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation