笔记本重启后英特尔核显驱动无法打开

[HU_]

我的笔记本重启后屏幕亮度变暗，系统设置里也没有亮度调节相关的选项，后来发现英特尔核显驱动无法打开，一打开就报错，下载的英特尔驱动程序和支持助理也无法安装。请各位帮帮我，相关文件在附件中。

[Alberto_Sykes]

HU_, Thank you for posting in the Intel® Communities Support.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes]

Hello HU_, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[DeividA_Intel]

Hello HU_,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician