英特尔® 驱动程序和支持助理更新问题

[cxiao14]

你们好，

I5 7300的戴尔笔记本，之前英特尔® 驱动程序和支持助理一直用着好好的，昨天打开电脑提示我有个更新，点击更新后提示支持助理本身需要跟新，点击下载更新好后竟然提示我卸载，按步骤卸载后就怎么都不能正常扫描识别了，控制面板中已经卸载重装几次，还是不行，具体见附件截图，我感觉应该是支持助理有新版更新，但是新版存在严重BUG。

[肖文000]

me,too

my labtop is gigabyte ERO17

[Wanner_G_Intel]

Hello cxiao14,

Thank you for submitting your question on this Intel® Community.

We recommend that you follow the following steps to address this issue:

1. Run the Intel® Driver & Support Assistant Uninstaller

2. Restart and run the latest Intel® Driver & Support Assistant version 19.11.46.6

3. If the issue persists, please let us know.

Note: Our support is only provided in English. We may not be able to translate screenshots/files attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[cxiao14]

hello

按照你这些步骤测试了一遍，还是不行，安装会卡在初始化那里，我觉得还是新版有问题，哪里可以下载到旧版，具体见附件截图

[肖文000]

你还别说，同样的版本，美国版装上去就能用

[cxiao14]

更加奇怪的是，因为卡在初始化那里，我取消安装了，过了一段时间，右下角却出现支持助理的图标，但是windows程序里又没有显示安装，具体见附件截图。

[肖文000]

你还别说，USA版本的，真的可以用，奇了怪了 ---原始邮件---

[cxiao14]

你的意思英文版的WINDOWS安装最新版没问题？那还是兼容性的问题吗

[肖文000]

直接安装英文版的英特尔® 驱动程序和支持助理就可以了

[cxiao14]

英文版的支持助理显示的也是中文？

[肖文000]

是的。 ---原始邮件---

[cxiao14]

今年不知道是不是贸易摩擦，软件对中文支持容易出现问题，之前我用的AUTODESK公司的软件也是，我的系统上就是有问题，国外技术支持那边都是正常的。

[肖文000]

你想多了 ---原始邮件---

[Wanner_G_Intel]

Hello cxiao14,

Because you are running the Intel® Driver & Support Assistant (Intel® DSA) on a third-party system/board, Intel recommends contacting the Original Equipment Manufacturer (OEM) for validated drivers, support and warranty options.

It is worth mentioning that Intel provides generic versions of software and drivers. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes.

Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel