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2nd i7-14700K - How do I get a refund?

Moist
Beginner
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I had to RMA my first i7-14700K as it was affected by the voltage issues.  I don't quite understand why they would send me another i7-14700k processor when it has the exact same issues but that is what happened.  Now this one is having the same problems as well.  How do I get an actual refund?  I don't want to replace this with another proc that will just have the same issues.  Please help.

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