BSOD Bugcheck error 124 should I replace processor

[DBill2]

Just built a system with an I5-4670k (but I have not overclocked it) on a Gigabyte GA-Z97X-U3DH board. Getting fatal hardware error from the processor. Processor is running cool, but just in case, I cleaned it up and reapplied the thermal paste. I get this random BSOD about once a day mainly when the system is nearly idle. Have a hard time believing its a heat issue because this system runs relatively cool and it doesn't crash when I put a load on it through an intensive video game or prime95. Ran the Intel Processor Diagnostic Tool and the processor passed. Here's the Bugcheck Analysis. I'm an amateur at reading these, but best I can tell I'm getting a fatal error from the processor (not related to some driver). Not sure what thermald.exe is...almost nothing on internet about it. Just hate to send processor back if there are other things I can check (bios is latest edition as are all drivers). Any help appreciated.

: kd> !analyze -v

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* Bugcheck Analysis *

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WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: fffffa800a75b028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

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BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: thermald.exe

CURRENT_IRQL: f

STACK_TEXT:

fffff800`00ba8a98 fffff800`0360da3b : 00000000`00000124 00000000`00000000 fffffa80`0a75b028 00000000`bf800000 : nt!KeBugCheckEx

fffff800`00ba8aa0 fffff800`031a2463 : 00000000`00000001 fffffa80`0a74aa60 00000000`00000000 fffffa80`0a74aab0 : hal!HalBugCheckSystem+0x1e3

fffff800`00ba8ae0 fffff800`0360d700 : 00000000`00000728 fffffa80`0a74aa60 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263

fffff800`00ba8b40 fffff800`0360d052 : fffffa80`0a74aa60 fffff800`00ba8e70 fffffa80`0a74aa60 00000000`00000000 : hal!HalpMcaReportError+0x4c

fffff800`00ba8c90 fffff800`0360cf0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e

fffff800`00ba8cd0 fffff800`03600e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55

fffff800`00ba8d00 fffff800`0308a4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

fffff800`00ba8d30 fffff800`0308a313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c

fffff800`00ba8e70 fffff800`030827b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153

fffff880`08fa4638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner

[Jose_H_Intel1]

I found online that "Thermald.exe" seems to be related to the software named SIV by Gigabyte; try uninstalling it and see if the Blue Screen of Death occurs again. However, it would not hurt to double check the compatibility of the memory you are using, run a memory test and check the voltages of the power supply.

[DBill2]

Don't know how I missed the thermald.exe. Google'd it and see the info you suggested. Removed SIV. Will memtest tonight and see what happens. Appreciate the suggestions.

[ZBorg]

I have the same exact setup as you and after debugging my memory dump files I found that the CloudOC gigabyte software was causing the BSOD. I hope this helps you and anyone else that runs into this error.

[Kevin_M_Intel]

Thank you for sharing this important information. I am sure it will be very helpful for other customers.

Kevin m