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P-nut
Beginner
178 Views

Battery not detected

First time posting not sure where i was suppose to post my problem at..

i have a Asus X551MA laptop

windows 10

it says "battery not detected"  yet my taskbar notification says "battery 100%"

when i umplug my laptop it goes dead immediately...no power..

i tried to download the battery detection tool but got error that no battery was detected..

went to my device manager and uninstalled both 

Microsoft AC Adapter

Microsoft ACPI-Compliant Control Method Battery

and restarted..

did not fix my problem

0 Kudos
4 Replies
AlHill
Super User
155 Views

And, this is an Intel problem because...?

You need to contact ASUS for support.

 

P-nut
Beginner
143 Views

Excuse me..
I was here updateing drivers and thought maybe someone here could offer a suggestion..
Didnt say it was a intel problem...
But believe this..
I wont post here again and F.Y.I...
For a " super user" your attitude sux..
More like a " super loser" i think
AlHill
Super User
137 Views

Intel did not make the laptop.

Intel did not make the battery.

Batteries do go bad.

Battery circuitry does go bad.

Drivers have nothing to do with this.

Asus is responsible for your warranty and hardware support.

Asus can replace your battery, or tell you what battery to get.

Contact Asus for support.   And, just because you made a mistake do not bring your attitude and insults to the forum.

 

 

Esteban_D_Intel
Moderator
121 Views

Hello P-nut,

Thank you for posting on the Intel® communities.  

We understand that you are experiencing some battery problems with your laptop.


As you may know, when talking about hardware/components failure we would always recommend checking with your laptop manufacturer for a proper inspection of the components and discard a possible hardware failure.


Based on the description of you issue, seems that the battery of your laptop may be failing. As AlHill states you would need to contact your laptop manufacturer (in this case ASUS*) for further assistance.


I really hope that you can resolve this situation with them.


As you required assistance from your manufacturer, we will proceed with the closure of your inquiry. However, If you need any additional information, please submit a new question and we will be glad to assist you.


Please consider that this thread will no longer being monitored  

 

Esteban D.  

Intel Technical Support Technician   


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