CPU causing Blue screen

[Marco18]

Hey there, I've been struggling for about a week now trying to launch any game with Easy anti cheat (EAC) software. Every time, without fail, I get a blue screen and it says that my device has run into a problem. I've updated my BIOS, I've done a fresh install of windows, and still nothing is working.

I haven't had this problem before but, since I have swapped to the Intel Core Ultra 7 265K CPU, I get a blue screen after running any game with EAC. All other games work except EAT games.

If someone could please let me know what's happening and why this expensive product isn't living up to the expectations.

[Earl_Intel]

Hi Marco18,

Thank you for posting in the communities!

I'm sorry to hear that you're encountering problems with your system. In order to assist you more effectively and find the best solution, could you kindly provide the following details:

• May I know the previous processor that you have?
• Do you have a specific game that's causing the issue?
• Have you already tried using Intel Default settings on your BIOS?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Marco18]

my old proccessor was the Intel Core i5 10400F CPU 6 Core / 12 Thread - Max Turbo 4.3GHz - 12MB Cache - LGA 1200 Socket - 10th Gen Comet Lake - 65W TDP - No Integrated Graphics, I used this on with no issues.

any game using EAC causes my pc to blue screen, but other games that don't have EAC worked perfectly fine.

I have also set all my BIOS to default, but still no success.

See my system info below

[VARADHARAJAN]

@Marco18 

Update the latest bios version F16b.

Reset bios settings to default,

Adjust bios as per your choice.

Enable secure boot in bios; enable tpm.

Update NVidia driver 566.45 hiotfix

[Marco18]

Unfortunately this still didn't work, it's been more than a month now and no one seems to know how to fix this.

[Earl_Intel]

Hi Marco18,

Thank you for sharing this update with us.

No worries, I will further investigate on this, kindly provide us the updated SSU logs from your system.

Here is the link for your reference: Intel® System Support Utility for Windows*

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Marco18,

I wanted to check if you had the chance to review the post regarding for the needed SSU logs for further investigation. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Marco18]

Hey there I still need assistance yes.

[Earl_Intel]

Hi marco18,

Thank you for your response, noted on this.

Please provide us your system's SSU logs so we can look into the problem more.

Here is the link: Intel® System Support Utility for Windows*

Best regards,

Earl E.

Intel Customer Support Technician

[Marco18]

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"01/22/2025"
Time:"00:00:21.8791067"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. F9 , 10/18/2024"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) Ultra 7 265K , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.7"
Sound Card:"Realtek High Definition Audio"
Sound Card:"USB Audio Device"
Sound Card:"USB Audio Device"
Sound Card:"NVIDIA High Definition Audio"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
Sound Card:"USB Audio Device"
Sound Card:"SteelSeries Sonar Virtual Audio Device"
Sound Card:"USB Audio Device"
System Manufacturer:"Gigabyte Technology Co., Ltd."
System Model:"Z890 EAGLE WIFI7"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "NVIDIA GeForce RTX 4070 SUPER"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"4.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
Caption:"NVIDIA GeForce RTX 4070 SUPER"
CoInstallers:"oem151.inf,Section079,Integrated RAMDAC,NVIDIA GeForce RTX 4070 SUPER"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"12/03/2024 01:00 pm"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"32.0.15.6636"
INF:"oem151.inf"
INF Section:"Section079"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_2783&SUBSYS_41381458&REV_A1\4&272C504F&0&0030"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"119 Hz"
Refresh Rate - Maximum:"164 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"2560 X 1440"
Scan Mode:"Noninterlaced"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"NVIDIA GeForce RTX 4070 SUPER"
- "Memory"
Physical Memory (Available):"22.01 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.71 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller0-ChannelA-DIMM1"
Configured Clock Speed:"6000 MHz"
Configured Voltage:"1350 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"G Skill Intl"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"F5-6000J3636F16G"
Serial Number:"205433F8"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"16 GB"
Channel:"Controller0-ChannelB-DIMM1"
Configured Clock Speed:"6000 MHz"
Configured Voltage:"1350 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"G Skill Intl"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"F5-6000J3636F16G"
Serial Number:"77596BF7"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"F9, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"10/18/2024 01:00 pm"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Gigabyte Technology Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"Z890 EAGLE WIFI7"
Serial Number:"Default string"
Status:"OK"
Version:"x.x"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 am"
Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.26100.1150"
Index:"0003"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/21/2025 09:31 pm"
Location:"Not Available"
MAC Address:"44:FA:66:AE:19:7A"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{28FDBAEB-D13F-42E7-87DC-3D39231DBE64}"
PNP Device ID:"BTH\MS_BTHPAN\7&F59E349&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Realtek PCIe 2.5GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe 2.5GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt25cx21x64.sys"
Driver Date:"03/09/2024 12:00 am"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\rt25cx21x64.inf_amd64_fea9c224d1377b71\rt25cx21x64.sys"
Driver Provider:"Realtek"
Driver Version:"1125.21.903.2024"
Index:"0001"
INF:"oem120.inf"
INF Section:"RTL8125D.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/21/2025 09:31 pm"
Location:"PCI bus 130, device 0, function 0"
MAC Address:"10:FF:E0:6B:D2:42"
Manufacturer:"Realtek"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{0C41A53B-DD61-437E-8CCA-9EFD571FD74E}"
PNP Device ID:"PCI\VEN_10EC&DEV_8125&SUBSYS_E0001458&REV_0C\01000000684CE00000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe 2.5GbE Family Controller"
Service Name:"rt25cx21"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"1024 (1024)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AdvancedEEE:Advanced EEE:"Disabled (0)"
EEEMaxSupportSpeed:EEE Max Support Speed:"1.0 Gbps Full Duplex (1000)"
EnableGreenEthernet:Green Ethernet:"Enabled (1)"
GigaLite:Gigabit Lite:"Enabled (1)"
PowerSavingMode:Power Saving Mode:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume5"
Internet Browser:"Mozilla Firefox, Internet Explorer,11.1882, Microsoft Edge,131.0"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.00 GB"
Physical Memory (Available):"22.03 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.71 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.26100 Build 26100"
Virtual Memory (Available):"22.30 GB"
Virtual Memory (Total):"33.71 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1/01/2025]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1/01/2025]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1/01/2025]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1/01/2025]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5048779:"Update [1/1/2025]"
KB5049622:"Update [1/15/2025]"
KB5050009:"Security Update [1/15/2025]"
KB5050387:"Security Update [1/15/2025]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1/01/2025]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1/01/2025]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "Intel(R) Core(TM) Ultra 7 265K"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 198 Stepping 2"
- "Chipset Name":"Intel(R) Core(TM) Ultra 7 265K"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+Ultra+7+265K"
CPU Speed:"3.90 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 am"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.26100.2454"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"20 x 384 KB"
Level 2 Cache:"20 x 36864 KB"
Level 3 Cache:"30 MB"
Load:"9%"
Manufacturer:"GenuineIntel"
Model:"198"
Name:"Intel(R) Core(TM) Ultra 7 265K"
Number of Cores:"20"
Number of Cores Enabled:"20"
Number of Logical Processors:"20"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000C0662"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"2"
Version:"Not Available"
- "Storage"
- "Generic STORAGE DEVICE USB Device"
Capablities:"Not Available"
Caption:"Generic STORAGE DEVICE USB Device"
Cylinder - Total:"Not Available"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 am"
Driver Version:"10.0.26100.1150"
Error Code:"Device is working properly"
Firmware Revision:"1404"
Heads - Total:"Not Available"
Index:"3"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standard disk drives)"
Model:"Generic STORAGE DEVICE USB Device"
Name:"\\.\PHYSICALDRIVE3"
Partitions:"0"
PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_1404\A&19B46215&0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"Not Available"
Sectors - Total:"Not Available"
Serial Number:"["
Size:"0.0 bytes"
Size – Available:"0.0 bytes"
Status:"OK"
Tracks - Per Cylinder:"Not Available"
Tracks - Total:"Not Available"
- "KINGSTON SA400S37240G"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"KINGSTON SA400S37240G"
Cylinder - Total:"29185"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 am"
Driver Version:"10.0.26100.1150"
Error Code:"Device is working properly"
Firmware Revision:"S3E00101"
Heads - Total:"255"
Index:"2"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"KINGSTON SA400S37240G"
Name:"\\.\PHYSICALDRIVE2"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_&PROD_KINGSTON_SA400S3\4&15A73FA3&0&070000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"468857025"
Serial Number:"50026B7784233872"
Size:"223.57 GB"
Size – Available:"147.61 GB"
SMART Attributes:"Self-Test: 10 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7442175"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"9E49838C"
Size:"222.25 GB"
Size – Available:"147.61 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:100:"6"
0x09 Power-On Hours:7645:"0"
0x0C Power Cycle Count:1455:"20"
0xAA Available Reserved Space:0:"0"
0xAC Erase Fail Count:0:"0"
0xAD Wear Leveling Count:0:"0"
0xB5 Program Fail Count Total:0:"0"
0xB6 Erase Fail Count:0:"0"
0xBB Uncorrectable Error Count:0:"0"
0xC0 Unsafe Shutdown Count:82:"0"
0xC2 Internal Device Temperature:34° C:"0"
0xC4 Reallocation Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xE7 Temperature:82° C:"0"
0xE9 Media Wearout Indicator:11916:"0"
0xF1 Total LBAs Written:15122:"0"
0xF2 Total LBAs Read:17123:"0"
0xF4 Total LBAs Read Expanded:183:"0"
- "NVMe CT1000P3PSSD8"
Capablities:"Random Access, Supports Writing"
Caption:"NVMe CT1000P3PSSD8"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 am"
Driver Version:"10.0.26100.1150"
Error Code:"Device is working properly"
Firmware Revision:"P9CR"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"NVMe CT1000P3PSSD8"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"1"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_CT1000P3PSSD8\5&CB83179&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"0000_0000_0000_0001_00A0_7523_45A2_C590."
Size:"931.51 GB"
Size – Available:"468.10 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "S:"
Availability:"Not Available"
Caption:"S:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Gaming"
Serial Number:"6AC84F03"
Size:"931.50 GB"
Size – Available:"468.10 GB"
Status:"Not Available"
Volume Dirty:"No"
- "ST1000DM010-2EP102"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"ST1000DM010-2EP102"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 am"
Driver Version:"10.0.26100.1150"
Error Code:"Device is working properly"
Firmware Revision:"CC46"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"ST1000DM010-2EP102"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_&PROD_ST1000DM010-2EP1\4&15A73FA3&0&050000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"ZN1R9YZ5"
Size:"931.51 GB"
Size – Available:"824.27 GB"
SMART Attributes:"Self-Test: 108 minutes, OK, Short Self-Test: 1 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "G:"
Availability:"Not Available"
Caption:"G:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Gaming"
Serial Number:"68DA7919"
Size:"931.50 GB"
Size – Available:"824.27 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:962325:"6"
0x03 Spin Up Time:0:"0"
0x04 Start/Stop Count:2828:"20"
0x05 Reallocated Sector Count:0:"10"
0x07 Seek Error Rate:192640223:"45"
0x09 Power-On Hours:8227:"0"
0x0A Spin Retry Count:0:"97"
0x0C Power Cycle Count:1459:"20"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"99"
0xBB Uncorrectable Error Count:0:"0"
0xBC Reported Command Timeouts:1:"0"
0xBD High Fly Writes:0:"0"
0xBE Temperature - Current:32° C:"0"
0xBE Temperature - Highest:33° C:"0"
0xBE Temperature - Lowest:25° C:"40"
0xC1 Load/Unload Cycle Count:2836:"0"
0xC2 Internal Device Temperature:32° C:"0"
0xC3 Hardware ECC Recovered:962325:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xF0 Head Flying Hours:7918:"0"
0xF1 Total LBAs Written:60603529550:"0"
0xF2 Total LBAs Read:113048367901:"0"
...#SSU#...

I tried to upload a TEXT file but it kept saying "Sorry, unable to complete the action you requested. "

[RandyT_Intel]

Hi Marco18,

To further investigate the issue, I need to gather some additional information.

• Are the crashes/BSODs random, or can they be triggered by specific actions? 
• Could you provide screenshots or recordings of the issue so I can clearly see what’s happening? 
• Are there any error message during BSOD events?

These errors can be caused by both hardware and software issues.

You can look up the error on the Microsoft site, and refer to Bug Check Code Reference. You can also visit the Microsoft site Resolving Blue Screen errors in Windows*.

Troubleshooting tips

Try the following troubleshooting tips to help with this issue:

1. Undo any recent changes to the BIOS.

• Before you try resetting your BIOS, make sure to take note of your current BIOS settings first and read up on the motherboard manufacturer's particular reset process and recommended precautions for your motherboard.
• Consult your motherboard manufacturer to verify if a BIOS update is recommended.

1. Try getting the latest updates with Windows Update.
2. Remove any new hardware added to your system after noticing the error. Shut down your PC, remove the hardware, and try restarting.
3. Test the system by booting with only essential components (motherboard, processor, one stick of memory, video card, one storage drive , and power supply).
4. Updating your system drivers might help. Here's what you can do:

• Download and install drivers from your motherboard manufacturer's website.
• Look up what components are in your system and visit your components' manufacturers' websites to download and install their respective drivers for your system's components.
• Download and install the Intel® Driver & Support Assistant to identify any Intel drivers compatible with your system.

1. Try Recovery options in Windows
2. If possible, test with another processor or try replacing the motherboard for self-build system.

Please let me know the results after you've had a chance to try this.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Marco18]

The crashes are not random, every time I run a game with easy anti cheat the system crashes and I get a blue screen, I will try and provide a screen recording when possible and no BSOD messages pop up that are visible.

I have also tried majority of those tips listed below and none have worked. I have switched back to an older process which I didn’t have any problems running easy anti cheat with

[pressed_for_time]

A couple of things you could consider.

First, there is a limited range of the Microsoft Visual C++ Redistributable files installed on your system currently. A full set of these including the latest available can be downloaded from here  (see screenshot below).

Second, there are sources claiming that this issue can be resolved through the Windows Security settings. Specifically by toggling Windows Security->Device Security->Core Isolation->Memory integrity to On (and probably also setting Kernel-mode Hardware-enforced Stack protection to On should do no harm). See screenshot below.

[Earl_Intel]

Hello Marco18,

Thank you for sharing this update with us.

Just want to check if you were able to review the post of pressed_for_time regarding to the issues you're experiencing on your system.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Marco18,

I wanted to check if you had the chance to review the solution that pressed_for_time posted. In order to decide on the appropriate course of action to address the problem, kindly notify me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Marco18]

Unfortunately not yet as I have been moving house but I will be giving these suggestions a go tonight and reply back here

[Earl_Intel]

Hi Marco18,

Just checking in if you already tried the recommendations on the previous post of pressed_of_time.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Marco18,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician