Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
969 Views

Can someone help me about CPU issues? (Stuttering)

I do not remember exactly when, but almost always I've had stuttering. Usually the games work me at 60 fps, but those who need some power, 3D above all, when playing always the frames freeze/it slows down the frames (stuttering) for a secons, making any game almost unplayable. When I was playing I looked at the task manager and on the CPU graph, at the time the fps were down the graph also went down. I wish someone could help me with my problem. Thank you very much.

P.S: games that i play: Overwatch, CS:GO, League of Legends, PayDay 2, Bioshock: Infinite... On almost all I play in the lowest setting

CPU: Intel Core i7- 5500U 2'40 GHz

RAM: 8GB

AMD Graphics Card: AMD Radeon R7 M260

Laptop: Toshiba Satellite L50-B-247

Operating System: Windows 10

Current version: Radeon Software Crimson ReLive Edition 16.12.2

Screen: Toshiba TruBrite® HD TFT high-brightness display with LED technology and 16: 9

Motherboard: I don't know but here's the info about the laptop https://community.amd.comhttp://www.toshiba.es/discontinued-products/satellite-l50-b-247/ Satellite L50-B-247 - Toshiba

Tags (1)
0 Kudos
6 Replies
Highlighted
Community Manager
4 Views

Wewow, Thank you very much for joining the Intel® Processor communities.

 

 

In order to try to fix this problem, we recommend installing the latest graphics driver for your laptop. I was looking at the specifications of it, and as you mentioned the laptop is working with AMD Radeon™ R7 M260 Graphics, so in this case the best thing to do will be to install the graphics driver provided by Toshiba. I was looking in Toshiba's web site for the latest graphics driver, I found different versions for Toshiba® Satellite L50-B, but not the 247 model and also for some reason there are no graphics drivers showing:

 

http://support.toshiba.com/support/modelHome?freeText=1200012398&osId=26 http://support.toshiba.com/support/modelHome?freeText=1200012398&osId=26

 

 

So, at this point the best thing to do will be to get in contact directly with Toshiba to get further assistance from them:

 

http://support.toshiba.com/contact http://support.toshiba.com/contact

 

 

Also, since the laptop is working with the AMD graphics controller, on the following link you will find their graphics forums, in there you should be able to get further peer assistance to try to fix this problem:

 

https://community.amd.com/community/support-forums/graphics https://community.amd.com/community/support-forums/graphics

 

 

Finally, some games might be too heavy or required high resources from the system to work properly, in this case maybe your laptop does not meet those requirements and that is why they are stuttering. Remember that the warranty is on this product is also provided by Toshiba, and in the case you are interested in doing an upgrade of the processor, the best thing will be to check with them as well. I hope they will be able to help you in fixing this problem.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto
Highlighted
Community Manager
4 Views

Wewow, I just wanted to check if the information posted previously was useful for you, and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto

 

0 Kudos
Highlighted
Beginner
4 Views

Yes! It was very useful to get that information. I installed the lastest version of the graphic but still stuttering. It could be an issue of the cpu? I don't know exactly how to communicate to Toshiba. But thank you a lot!

0 Kudos
Highlighted
Community Manager
4 Views

Wewow, Excellent, you are welcome. Thank you very much for letting us know that information, we really appreciate that.

 

 

If the problem persists after trying the graphics drivers then yes, there could be a problem with the processor itself or with another component in the laptop, remember that the warranty in this case will be provided by Toshiba, so the best thing to do will be to get in contact with them, you can use the phone numbers and email on the links below or visit their forums:

 

http://support.toshiba.com/contact http://support.toshiba.com/contact

 

http://us.toshiba.com/company/contact-us http://us.toshiba.com/company/contact-us

 

http://support.toshiba.com/support/navShell?cf=community_forum http://support.toshiba.com/support/navShell?cf=community_forum

 

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto
0 Kudos
Highlighted
Beginner
4 Views

So i discover what was the problem. When the lapton is plugged in start to stuttering in games but when gets unplugged the games run with absolutely no problem. Maybe if i upgrade the Bios the problem will go away? Thank you very much.

0 Kudos
Highlighted
Community Manager
4 Views

Wewow: You are very welcome. Thank you very much for letting us know that information. Yes, in this case the BIOS update will be a good thing to try, please get in contact with Toshiba directly to get the instructions of how to do it and the BIOS version needed for your system.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
0 Kudos