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Can't update XTU (attempted to install on a unsupported platform)

Rogério
Novice
3,082 Views

That's my current XTU version:

1.png

That's my system:

2.png

In settings, it says XTU is up to date:

1.png

However, that's the current version on the website:1.png

But when installing, I get this error:

2.png

 

How to update XTU on Windows 10?

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4 Replies
Alberto_R_Intel
Employee
3,051 Views

Rogério, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


For this scenario, it is important o mention that your Intel® Core™ i7-4790K processor is not supported/compatible with the tool, as you can confirm in the following link:

https://www.intel.com/content/www/us/en/support/articles/000057552/processors/intel-core-processors.html


And also on the release notes of the tool, under "Supported Platforms" tab:

https://downloadmirror.intel.com/29183/XTU-7.11.0.42-ReleaseNotes.pdf


Based on that, it is expected for the application to show all kinds of inconsistencies and not to work as expected, including problems, like in this case, at the moment to try to update it.


Still, we suggest to get in contact directly with AsRock to make sure the latest BIOS version is currently installed on your machine or to gather the instructions on how to update it:

https://www.asrock.com/support/


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,997 Views

Hello Rogério, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Rogério
Novice
2,994 Views

As there is no solution, solved is...

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Alberto_R_Intel
Employee
2,972 Views

Rogério, Thank you very much for your response.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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