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Core i5-14500 game crashing

Pak
Beginner
340 Views

Hi,

 

Heard about 14th gen CPU have a problem of game crashing.

I dont know if anyone facing this problem as well but this is really annoying. 

I make sure GPU driver is up to date and ran through tests. Everthing works completely well.

Does anyone know how to solve this?

My new built PC spec as follow;

Processor: Core i5-14500

Motherboard: ASRock B760 Pro RS ATX Motherboard

Graphics card: INNO3D GeForce RTX 4060 Twin X2 8GB GDDR6 Graphics Card

RAM: G.Skill Flare X5 32GB (2x16GB) 6000MHz DDR5 Memory Kit

5 Replies
Dubaidude
Beginner
283 Views

Hey,

 

I have the same problem as you do. BSOD randomly with a similar set up. All drivers up to date.

 

System Model: B760 GAMING X AX DDR4
Processor: Intel(R) Core(TM) i5-14600KF (20 CPUs), ~3.5GHz
Memory: 8192MB RAM 32GB (2x 16GB) Corsair Vengeance RGB PRO SL DDR4-3200

Card name: NVIDIA GeForce RTX 4070 Ti

 

Does anybody know a fix?

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FrancisP_Intel
Moderator
258 Views

Hello Pak,


Thank you for posting in Intel Communities. We'll see what we can do to assist you with the games that are crashing on your system.


Please share us the following for us to better understand the current situation with the games.

  1. What are the names of the affected games?
  2. Is there an error message you're receiving?
  3. Which distributor did you install the game/s from?
  4. Aside from GPU driver updates, what are the tests and troubleshooting you have already taken? This is to ensure we do not provide redundant steps in isolating or fixing the issue.
  5. May we ask where you read that the 14th-generation CPUs have issues with games? It may have been possible that the reference has troubleshooting that we may need to document.


May we request that you run the System Support Utility Tool so we can get a log file consisting of your system configuration as well as software versions? This will enable us to see through errors logged by the Operating System as well.


We will be waiting for your response. Thank you for your cooperation.


Best regards,


Francis Ryan P.

Intel Customer Support Technician


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Dubaidude
Beginner
206 Views

Im not Pak but I'll reply anyway

 

- What are the names of the affected games?

Rimworld, Helldivers, but I dont need to play a game to end up with a BSOD, browsing the web can be enough

 

- Is there an error message you're receiving?

All with varying error codes, often KERNEL_SECURITY_CHECK_FAILUR, IRQL_NOT_GREATER_OR_EQUAL, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

 

- Which distributor did you install the game/s from?

Steam

 

- Aside from GPU driver updates, what are the tests and troubleshooting you have already taken? This is to ensure we do not provide redundant steps in isolating or fixing the issue.

Things I've done so far:
- Update drivers via windows and Gigabyte Control center
- No anti virus software installed, ever
- Run windows Memory Memory Diagnostic, no errors detected, swapped RAM, still crashing (XMP increasing the crash rate to just a few minutes of runtime before the cBSOD)
- Run Intel Processor Diagnostic tool, passed all tests
- Installed replacement mainboard, still crashing
- Reinstall of windows with set up of new device, no backup to restore used
- Cleared CMOS, unplugged device for 5 mins, restarted and still crashing
 
 
I found quite a few errors in my event viewer that pointed towards hyperthreads errors. Since disabling hyperthreading ion my BIOS I no longer had a crash with approx. up time of 12 h with gameplay. Is there a known problem with hyperthreading? I never overclocked my hardware over its specs set by that manufacturers. 
 
I would greatly appreciate assistance on this issue.
 
Best wishes
Dubaidude
 
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FrancisP_Intel
Moderator
155 Views

Hello Dubaidude,


I understand your situation and the challenges you're encountering. To better assist you and ensure your concerns receive the attention they deserve, could you please create a new thread for your case? This will enable us to focus directly on your specific problem and provide more effective assistance. Thank you for your cooperation.


Best regards,


Francis Ryan P.

Intel Customer Support Technician


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FrancisP_Intel
Moderator
88 Views

Hello Pak,


We have not heard back from you and we're checking to see if you're still experiencing the issue. If yes, kindly share us with answers to our previous post so we'll understand how to best assist you.


Best regards,


Francis Ryan P.

Intel Customer Support Technician


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