Failed to launch PTAT background process

[vporchet]

I received an intel lunar lake devkit with an intel core ultra 7 258V.

the Intel(R)PowerAndThermalAnalysisTool came preinstalled, but it won't start because:

Failed to launch PTAT background process.

I don't have this issue with Intel(R) SystemScopeTool or Intel(R) ReadWriteTool for example.

My secure boot is disabled, and those 2 commands execute successfully:
bcdedit/set nointegritychecks on
bcdedit/set TESTSIGNING ON

I try running the exe as Admin.

In case that helps:

Log Name: Application
Source: Application Error
Date: 11/1/2024 5:20:43 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: MININT-2A58PR5\Administrator
Computer: MININT-2A58PR5
Description:
Faulting application name: PTATService.exe, version: 0.0.0.0, time stamp: 0x660a16dd
Faulting module name: PTATService.exe, version: 0.0.0.0, time stamp: 0x660a16dd
Exception code: 0xc0000005
Fault offset: 0x00000000005f457d
Faulting process id: 0x384C
Faulting application start time: 0x1DB2C7A002055DC
Faulting application path: C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe
Faulting module path: C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe
Report Id: 21b0eace-873d-4b52-aa40-57bfd9646f46
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-11-01T16:20:43.9517777Z" />
<EventRecordID>804</EventRecordID>
<Correlation />
<Execution ProcessID="17412" ThreadID="9748" />
<Channel>Application</Channel>
<Computer>MININT-2A58PR5</Computer>
<Security UserID="S-1-5-21-2111158861-4210346808-1557627116-500" />
</System>
<EventData>
<Data Name="AppName">PTATService.exe</Data>
<Data Name="AppVersion">0.0.0.0</Data>
<Data Name="AppTimeStamp">660a16dd</Data>
<Data Name="ModuleName">PTATService.exe</Data>
<Data Name="ModuleVersion">0.0.0.0</Data>
<Data Name="ModuleTimeStamp">660a16dd</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00000000005f457d</Data>
<Data Name="ProcessId">0x384c</Data>
<Data Name="ProcessCreationTime">0x1db2c7a002055dc</Data>
<Data Name="AppPath">C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe</Data>
<Data Name="ModulePath">C:\Program Files\Intel Corporation\Intel(R)PTAT\PTATService.exe</Data>
<Data Name="IntegratorReportId">21b0eace-873d-4b52-aa40-57bfd9646f46</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Thanks

[BrianT_Intel]

Greetings from Intel Customer Support.

I understand that the Intel Power And Thermal Analysis Tool is unable to open on your system. Please allow me to check what else I could be of help with.

First, I would like to set your expectations that I am going to ask a series of questions to ensure that I've got all the necessary information regarding your concern. If you may, kindly share the following details below:

1. For the record, may I know why you need to open the Intel tool?

2. Are you going to use this for research?

3. Are you part of any government or military department?

4. Aside from the one you mentioned, have you done any other troubleshooting? If so, please specify.

Furthermore, I hope to know if it is possible for you to download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.

Regards,

Brian T.

Intel Customer Support Technician

[BrianT_Intel]

Hi vporchet,

I see that you haven't responded to my message here. Kindly share the requested information so I will be able to further assist you with your inquiry.

I will be waiting for your response.

Regards,

Brian T.

Intel Customer Support Technician

[BrianT_Intel]

Hi vporchet,

It appears that you became unresponsive on your post. With that in mind, I am going to close the post in our community thread. In case you need immediate assistance, you may contact us through phone, chat, or website and create a support ticket. 

Rest assured that we will be more than happy to assist you with your Intel product concern. 

Once again, thank you for reaching out to Intel Customer Support. 

Regards,

Brian T.

Intel Customer Support Technician