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Games crashing and BSOD's with 13700k at stock config, failing random tests in Intel Diagnostic Tool

fenner1986
Beginner
3,858 Views

Hey there folks,


I've had an i7-13700k since April of this year and it's only been the past 3 weeks or so that it's been acting really funky.

Attempting to troubleshoot this, I did everything under the sun including resetting Windows (now regretting it because it didn't fix anything), updating BIOS to multiple different versions, trying multiple different GPU drivers (all clean installs), different RAM configurations (2 sticks vs 4, XMP and stock).

After yanking the GPU and all but 1 RAM stick from my computer and still failing diagnostic and benchmarking tests (Intel CPU burner (fail after 2 passes), Furmark CPU (fail immediately if I tried above 12 threads), Cinebench r23 (wouldn't even start), and Prime95 (BSOD)), I finally stumbled upon Intel's diagnostic tool and tried it with unfortunate results, prime number test failing. I did run a windows memory diagnostic and memtest86 test and the 2 sticks I have in my system currently (proper A2/B2 slots) both checked out good.

I did try disabling Turbo in the BIOS and while that did allow the diagnostic tool to pass and things to go back to normal, today I'm back to crashing again. With Turbo disabled, now it's failing on the CPULoad test.

Just enabled Turbo and loaded Intel's recommended power settings according to the BIOS and it's back to passing and then a second run through of the test immediately fails on Prime Number again.....I have yanked off the 120mm AIO and applied fresh Artic Mx6 paste on it and the case is absolutely full of hard working fans. It's never been a problem up until recently and I only ever run it stock. I don't care to overclock it and won't likely even explore that option until I get 5+ years down the line and towards where it needs it to keep up with the current climate.

I'm at wits end here. What should I do?

Attached are my DxDiag, screenshot of my HWiNFO64 while I was running the diagnostic tests and also the full results log of the intel diagnostic tool itself.


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9 Replies
fenner1986
Beginner
3,822 Views

Anyone have any ideas? It's well within warranty period. Am I in an RMA situation here?

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Jocelyn_Intel
Employee
3,816 Views

Hello, @fenner1986  

 

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

 

Please answer the questions below to understand your issue: 

 

  1. Do you get these BSODs/crashes only when playing games or also in normal apps and workload? If only happens with games, please provide the names. 
  2. What is the BSOD error message that you get? 
  3. Run this utility and attach the report to have more information about your system: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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fenner1986
Beginner
3,777 Views

Hey there @Jocelyn_Intel !

1. So in games (Total War Warhammer 3 and World of Warships) I get a crash to desktop. Even in Warhammer's benchmarking screen I get a crash to desktop. I have submitted logging for those games to their individual support teams with no real assistance coming of it other than them telling me it's a hardware problem. I have removed the GPU and all but 1 stick of RAM from the motherboard and tried those games again with the same results.

I get BSOD's from using benchmarking tools though, such as Prime95, Intel's Diagnostic Tool, Intel's Extreme Tuning Utility (just running the stress tests and stock config), and a few others.

2. The BSOD errors displayed are a couple of different ones. The most common one lately being APC_INDEX_MISMATCH

3. Attached below, looks like it has most of the logs in there that would give you an idea as of late. The logs only go back to 8/22 for the DMP files because I have reset Windows completely (eliminating all installed apps) and done full updates from the reset in an attempt to troubleshoot. Hindsight 20/20, I wish I hadn't, because it didn't do anything to resolve it

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man_daddio
Beginner
3,467 Views

Was this problem solved or just RMA? I am also having major crashing issues using my 13700k CPU. I tested my other Intel systems with the same games and they are not crashing. But when I use my 13700k system the games crash. Is this a CPU issue or not? Thanks.

 

Just an added note: I disabled the e-cores to see if that would fix the crashing issues but it did not. 

 

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fenner1986
Beginner
3,464 Views

Hey there. I ended up warrantying it as it started failing Intel Diagnostic software tests. That's my best recommendation to narrow it down is download their own software, both the Diagnostic Tool and the Benchmark Tool and see if either of them fail in testing and benchmarking. If so, you're likely in an RMA situation.

 

It all worked out in the end, I was refunded my original payment about when I bought it on Newegg and when I rebought it from Newegg (because Intel just provided refund, not replacement due to stock issues), I ended up saving like 60 bucks lol

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fenner1986
Beginner
3,732 Views

Mornin @Jocelyn_Intel !

Sorry for being such a pest on this one, but I am just hoping to make headway on it today/tomorrow before I leave out of state for a week or more. If it's an issue that requires RMA, would love to get it shipped out prior to leaving. Were there any other logs or anything you needed from me?

 

Thanks!

 

~Ben

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Jocelyn_Intel
Employee
3,713 Views

Hello, @fenner1986  

 

Thank you for the information provided. 

 

If you are looking for an RMA process, we suggest you to contact your local Intel Customer Support, as we only provide Troubleshooting support in Intel Communities. Since you are in a rush, we recommend you to call them directly. 

 

U.S. and Canada: Intel Customer Support 

Europe, Middle East, and Africa: Intel Customer Support EMEA  

Asia-Pacific: Intel Customer Support APAC  

Latin America: Intel Customer Support LAR   

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


FireFly
Beginner
3,418 Views
Did this ever get resolved for you? I’m having the same issue but never changed any bios settings besides enabling XMP for ram.
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man_daddio
Beginner
3,112 Views

Microsoft tech support is not a great place to get anything done. You either don't get good answers or none at all. Very sad.

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