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HD4600 chipset sometimes makes error

LHaew
Beginner
‎07-18-2016 05:14 AM
1,739 Views

Intel i3-4370 3.8GHz

onboard HDMI port in connected to monitor

HD4600 chipset sometimes makes error when playing KMPlayer or PowerDVD

- msg : graphic processor does not respond

how can I manage this problem?

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idata
Employee
‎07-20-2016 10:05 AM
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Hello, Haewon_Lee:

 

I would like to confirm some information in order to help you with this error message, please provide me with the following:

  • Computer model.
  • Could you please take a screenshot of the error message?
  • Let me know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

Amy.

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idata
Employee
‎08-25-2016 02:41 PM
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In response to idata

Hello, Haewon_Lee:

Just wanted to know if you were able to gather up the information requested above.

Please let us know :)

Regards,

 

Esteban C
In response to idata
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