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MObon
Beginner
368 Views

Hi. I need help in getting a driver for a hardware on my machine. a driver to a device called PCI encryption & decryption controller. Any help

 
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8 Replies
Alberto_R_Intel
Moderator
138 Views

MObon, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to check a few details about your system:

What is the model of the motherboard?

What is the model of the Intel® Processor?

If this is a laptop, what is the model of it?

Which Windows* version are you using?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
138 Views

MObon, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

MObon
Beginner
138 Views

Hi Sorry for delay in response.

the machine details are as follows.

inter(R) cpu j1900 @1.99GHZ 1.99GHZ

american megatrends 

motherboard is Aptio CRB

Manufacturer is AMI corporation.

Machine is Micro POS

OS is windows 10

Alberto_R_Intel
Moderator
138 Views

MObon, Thank you very much for letting us know that information.

 

Could you please provide the brand and model of the PCI device that you are trying to install? Please provide the manufacturer of that product as well.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

MObon
Beginner
138 Views

Hi, How do I get the model of the PCI device?

Alberto_R_Intel
Moderator
138 Views

MObon, Thank you for your response.

 

A PCI device could be a Wireless card, a Graphics card or even a Sound card, there are different PCI devices and normally the drivers of those products are provided by the manufacturer of each of them.

 

For this specific scenario, in order to get the proper assistance and the proper driver for your PCI device, what we recommend to get in contact directly with the manufacturer of the motherboard, to confirm if they have the proper driver for your platform and to verify what is the brand and model of the PCI product in your computer, they should be able to provide those details. I looked for the link for AMI support and I found one, hopefully, they will be able to further assist you in there:

https://ami.com/en/support/

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

MObon
Beginner
138 Views

thank you. Let me try them.

Alberto_R_Intel
Moderator
138 Views

the MObon, You are very welcome, thank you very much.

 

That will be the best thing to do for this scenario.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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