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CA0001
Beginner
302 Views

Hi dear Team, Kindly sent courier people to collect the Faulty Processor for RMA # 04240933 . The Invoice and other related documents are ready with us.

 
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2 Replies
AlHill
Super User
42 Views

That is not the way it works. You need to start a warranty return. Then, you mail the faulty processor, and you will get a replacement processor in the mail.

https://supporttickets.intel.com/warrantyinfo?lang=en-US

 

Doc

 

Alberto_R_Intel
Moderator
42 Views

CA0001, Thank you for posting in the Intel® Communities Support.

 

In reference to your case, as you mentioned, we can confirm that there is an RMA already created for you. Your case is being handled by a different Intel® department close to your location.

 

I will let them know the information provided on this thread so they can get in contact directly with you as soon as possible to provide further assistance with the warranty replacement process.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

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