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Dragonlord57
Beginner
428 Views

I7 10510u Current edp limit throttling / power limit

Hello .

I have a problem with my laptop, a few days ago I noticed that if I watch a video on the net (youtube) and especially in 60 fps I start dropping frames.

By doing a little more research with Intel Xtrem tuning utility I notice that 2 things are regularly on YES.

The first is current limit throttling , the second is power limit throttling .

The frequency of the UHD gpu does not exceed 400mhz.

All browsers drop frames, except firefox.

Is something wrong with my laptop? Can I do more testing?

Thank you in advance for your answers.

 

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5 Replies
Alberto_R_Intel1
Employee
413 Views

Dragonlord57, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

How many displays are connected to the laptop?

Which video ports are you using?

Are you using adapters or converters?

Which application are you using to verify that the frames are dropping?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Dragonlord57
Beginner
408 Views

To help you with the most details I will answer your questions one by one. 

What is the model of the laptop? 

Asus zenbook ux434flc-a6422t

Is this a new computer?

Yes

Was it working fine before?

Yes the worries started only recently

When did the issue start?

few days ago

Did you make any recent hardware/software changes?

I upgraded to windows 2004

Which Windows* version are you using?

Windows 10 pro 2004 

How many displays are connected to the laptop?

0

Which video ports are you using?

I'm using the laptop screen

Are you using adapters or converters?

No

Which application are you using to verify that the frames are dropping?

I use the 'advanced statistics' or 'stat for nerd' option of youtube (right click on the screen)

Thank you again for taking the time to answer me. 

Alberto_R_Intel1
Employee
402 Views

Dragonlord57, You are very welcome, thank you very much for providing that information.

 

In order to do more testing and to rule out a possible problem with the Intel® Processor, we can run the Intel® Processor Diagnostics tool, it does an overall test on the unit and if it passes the test it means it is working properly:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

If you run another video from a different web site is the problem the same?

 

We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

 

I looked in the ASUS web site and the latest Graphics driver version is V26.20.100.7323.01, please try a clean installation of that driver:

https://www.asus.com/us/Laptops/ASUS-ZenBook-14-UX434FLC/HelpDesk_Download/

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html

 

If the problem persists, then we can try to install Intel® Generic Graphics driver version 27.20.100.8587:

https://downloadcenter.intel.com/download/29808/Intel-Graphics-Windows-10-DCH-Drivers?product=197533

 

We can also do a BIOS update to the latest version which is 305, for this step we recommend to get in contact directly with ASUS since depending on the BIOS version currently installed in your computer, it is not recommended to jump all the way to the latest version, they will be able to provide further details about this topic:

https://www.asus.com/us/Laptops/ASUS-ZenBook-14-UX434FLC/HelpDesk_Download/

https://www.asus.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

Dragonlord57
Beginner
395 Views

I followed your advice and proceeded in order by a test of the processor which was carried out without worries here is the screenshot.

 

I then updated the drivers first those of Asus by following your link, the result is the same.

Then I did the update to the generic Intel drivers and the result is again the same.

I finally updated the bios to version 305 which seems to give more performance to the laptop but again the result is the same.

If I investigate a bit more, I realize that all browsers with chromium engine are affected by the problem, there is no problem with firefox or Opera.

Moreover I notice that if I use a chromium browser (chrome, chromium, vivaldi, or even canary). If I cut the sound of the video the problem is no longer present, and as soon as I put it back, the frame drops start again.

 

Alberto_R_Intel1
Employee
366 Views

Dragonlord57, Thank you very much for sharing those details.


It is great to hear that the Intel® Processor passed the Intel® PDT test because that indicates that there is no hardware problem with the unit.


Since the problem happens just with "all browsers with chromium engine" it means that there could be a problem between the Operating System and that specific Browser and in that case, you can always contact Microsoft directly and verify with them if there are any reports about this issue:

https://support.microsoft.com/en-us/home/expcontact/


Or, since we basically tried all the troubleshooting steps recommended for this scenario, the next thing to do will be to get in contact directly with ASUS since there might be a component inside the laptop that could be defective:

https://www.asus.com/support/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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