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Issue: While playing games on one monitor, I cannot load anything or watch a video ect.
For example, when I am playing WoW and try to open a web browser on my other monitor and click back to the game. It is causing serious input delay from my keyboard and notable stuttering.
This is happening on other games as well. I have tried this both with hyper threading disabled and enabled. Stuttering/delay happens in both cases
Hardware:
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Hello Revised,
Thank you for posting in our Intel communities.
We understand that you are experiencing lag issues when playing WoW games and in all of your other games.
Based on our research, input lag is connected to a user's specific hardware and software configuration, so it can happen in offline, single-player environments as well as multiplayer ones. Multiple devices can cause input lag. It’s rare for hardware keyboards and controllers to malfunction, but it can’t be ruled out. More often, the delay occurs because a game engine is processing commands faster than your monitor can display their results.
In order for us to further isolate the issue and provide the best solution, kindly provide the following information:
- Does the issue happen during offline use of the computer, or is it exclusive to playing specific games?
- What particular games exhibit the issue?
- Can you provide an SSU scan of your system? and the model of your keyboard and mouse?
- Have you tried toggling V-Sync off while playing games?
- Please share the monitor's display configuration.
For more information, visit: How to Fix Input Lag
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Revised,
We are checking in with you on the lag issue we are having, as we have not heard any response from you.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Revised,
We are checking in with you on the lag issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Revised,
We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you, and have a great day ahead.
Best regards,
Carmona A.
Intel Customer Support Technician
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