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Intel Management Engine Causes High CPU usage and prevents my laptop from sleeping / waking up

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Feel free to move to correct forum- if it is the Chipset forum!

 

The CPU will stuck at 100% (100% for Only 1 core) (the system process), it is the memory diagnostic trying to detects and mitigates problems in physical memory (RAM). and the the Laptop will not sleep/wake up and stuck on High CPU usage while trying to Sleep/wake up.

 

 

It maybe cause I have 64GB RAM, too much that Intel ME can't manage correctly. Not sure if it is, but I think it is the reason.

 

 

After suffering a while I found out it the driver for Intel Management Engine. I am sure cause trying different drivers will either solve the problem or increase it.

 

 

Using Intel MEI Drivers & Software v1950.14.0.1443 DCH fixes the problem except it doesn't install the Component drivers (Including LMS utility and DAL(jhi_service.exe)).

 

 

Using Intel Management Engine Interface (MEI/AMT) Version 2016.14.0.1555 made it worse, my laptop was so slow and almost never went to sleep mode without freezing with high CPU usage.

 

 

Same thing with versions Intel MEI Drivers & Software v2019.14.0.1592 and Intel MEI Drivers & Software v2020.14.0.1600, even the new driver v2021.14.0.1615 .

 

 

I always trying newer version cause installing the LMS utility and DAL(jhi_service.exe) makes my laptop much faster, but I always get the high CPU usage problem, and the laptop can't sleep wake up. So I always roll back to v1950.14.0.1443 to fix the problem, except now it installed the LMS utility and DAL(jhi_service.exe) as services and program files and my laptop failed to wake up. I tried uninsall and install again but it installed the LMS and DAL, good thing my laptop faster, but can't sleep now.

  

I will try more, but I think I should report cause there is a problem with Intel ME and I think someone should look into it.

  

If anyone can help, any help would be appropriated.

 

 Laptop: GT83VR 7RF Titan SLI

 

Currently Windows 10 X64 pro1909 build 18363.900

 

All driver are always updated from the manufactures and no other issues

 

Always uses last CPU microcode from Microsoft:

RAM 64GB

CPU: Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz

Microcode: 0xb4 / mcupdate_GenuineIntel.dll version: 10.0.18362.653

Inte XTU 6.5.2.40 / no overclocking

 

Mother board Bios and Intel ME firmware/info:

 

Intel(R) MEInfo Version: 11.8.77.3665 Copyright(C) 2005 - 2019, Intel Corporation. All rights reserved.       Intel(R) ME code versions:   BIOS Version E1815IMS.312 MEBx Version 0.0.0.0000 GbE Version Unknown Vendor ID 8086 PCH Version 31 FW Version 11.8.78.3681 H Security Version (SVN) 3 LMS Version 1946.14.0.1377 MEI Driver Version 1944.14.0.1370 Wireless Hardware Version Not Available Wireless Driver Version Not Available   FW Capabilities 0x31111140   Intel(R) Capability Licensing Service - PRESENT/ENABLED Protect Audio Video Path - PRESENT/ENABLED Intel(R) Dynamic Application Loader - PRESENT/ENABLED Intel(R) Platform Trust Technology - PRESENT/ENABLED   Re-key needed False Platform is re-key capable True TLS Disabled Last ME reset reason Firmware reset Local FWUpdate Enabled BIOS Config Lock Enabled GbE Config Lock Enabled Host Read Access to ME Disabled Host Write Access to ME Disabled Host Read Access to EC Disabled Host Write Access to EC Disabled SPI Flash ID 1 C22017 SPI Flash ID 2 Unknown BIOS boot State Post Boot OEM ID 00000000-0000-0000-0000-000000000000 Capability Licensing Service Enabled OEM Tag 0x00000000 Slot 1 Board Manufacturer 0x00000000 Slot 2 System Assembler 0x00000000 Slot 3 Reserved 0x00000000 M3 Autotest Disabled C-link Status Disabled Independent Firmware Recovery Disabled EPID Group ID 0x1FD3 LSPCON Ports None 5K Ports None OEM Public Key Hash FPF 0000000000000000000000000000000000000000000000000000000000000000 OEM Public Key Hash ME 0000000000000000000000000000000000000000000000000000000000000000 ACM SVN FPF 0x0 KM SVN FPF 0x0 BSMM SVN FPF 0x0 GuC Encryption Key FPF 0000000000000000000000000000000000000000000000000000000000000000 GuC Encryption Key ME 0000000000000000000000000000000000000000000000000000000000000000   FPF ME --- -- Force Boot Guard ACM Disabled Disabled Protect BIOS Environment Disabled Disabled CPU Debugging Enabled Enabled BSP Initialization Enabled Enabled Measured Boot Disabled Disabled Verified Boot Disabled Disabled Key Manifest ID 0x0 0x0 Enforcement Policy 0x0 0x0 PTT Enabled Enabled PTT Lockout Override Counter 0x0 EK Revoke State Revoked PTT RTC Clear Detection FPF 0x0Intel(R) MEInfo Version: 11.8.77.3665 Copyright(C) 2005 - 2019, Intel Corporation. All rights reserved.       FW Status Register1: 0x90000245 FW Status Register2: 0x06F60506 FW Status Register3: 0x00000020 FW Status Register4: 0x00084000 FW Status Register5: 0x00000000 FW Status Register6: 0x40000000   CurrentState: Normal ManufacturingMode: Disabled FlashPartition: Valid OperationalState: CM0 with UMA InitComplete: Complete BUPLoadState: Success ErrorCode: No Error ModeOfOperation: Normal SPI Flash Log: Not Present FPF HW Source value: Not Applicable ME FPF Fusing Patch Status: ME FPF Fusing patch NOT applicable Phase: ROM/Preboot ICC: Valid OEM data, ICC programmed ME File System Corrupted: No PhaseStatus: AFTER_SRAM_INIT FPF and ME Config Status: Match

 

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I will mark this as solved as since I installed Windows 2004 and now 20h2 my system is stable and fast.

 

Not sure who to blame, Intel or Microsoft, cause I suffered a lot for more than a year.

 

Again I am installing LMS as it caused me issues, and I don't want to try on Windows 20h2 now as my system is stable and fast, yet it would be nice if there is documentations Intel ME drivers tasks and what they do individually.

 

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Moderator
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Hello Jen1,

 

Thank you for posting on the Intel® communities.

 

The Intel® Management Engine Interface (MEI) is a layer within the motherboard BIOS that allows interaction between the operating system and the BIOS itself.

 

Issues with MEI on any 3rd party motherboard manufacturer and OEM branded computer should be referred to the motherboard or system manufacturer. 

 

Have you tried to contact MSI for assistance?

Are you installing the AMT drivers from the MSI website?

 

Sergio S.

Intel Customer Support Technician

 

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I tried to reply you earlier but the site was under maintenance, strange I could see new posts.

Anyhow, I didn't contact MSI and to be honest I don't think I should! It is a pure Intel ME bug, and lots of costumers with different laptop bands are complaining about it all around the internet.

I think I found the solution, still not 100% about the fix, but it is100% the Intel ME is what causing the issue.

After so many tries and tests, it turns out that it is the Intel LMS is what causing the problem.

Currently I am using the driver W10 Intel(R) Management Engine Interface 1944.14.0.1370 DCH date  with the software components Intel(R) Dynamic Application Loader Host Interface 1914.13.0.1065 date 4/4/2019 and Intel(R) iCLS Client 1.55.66.0 date 4/23/2019.

To fix the problem I have Disabled the software component with the device ID SWC\5DCEB103-DD64-403C-A17C-94FC5F917A9C which installs the LMS "Intel(R) Management and Security Application Local Management" and so far it seems to fix the problem. Still I have to disable the tasks "ProcessMemoryDiagnosticEvents" and "RunFullMemoryDiagnostic" in the task scheduler; please note disabling these task without Intel ME drivers or with LMS will slow down the PC so much.

Someone should look into it cause it will help so many people with this Intel ME bug which causes high CPU usage and prevents the Laptop/PC from sleeping waking up.

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Super User Retired Employee
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Technically, this is definitely NOT an ME issue; it is an issue with the software that communicates with the ME. I do concede, however, that this is an issue that Intel will need to look at. While issues related to the ME itself require the board manufacturer to be involved (because firmware is in their BIOS packages), issues related to the Intel software communicating with the ME are definitely in Intel's bailiwick. Intel Customer Support will need to step in here and attempt to reproduce this issue. It could still fall to the ME firmware being incorrect and thus require intervention by the board manufacturer, but let's have them investigate.

...S

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@n_scott_pearson  Thanks for the reply I couldn't write better my self.

I was able to fix my problem, but someone should look into it, and not only costumer support, but an engineer should work on this issue.

I took me a year to find out what the problem is. I was thinking it was 2 different issues, sleeping/wake up due to Nvidia drivers, and the High CPU usage due to Windows 10 kernel. I worked following these lines and I was wrong, but as I know now it is the Intel ME I could find a solution.

I can only imagine how many people having the problem and blaming others for it, cause no one will ever think it could be the Intel ME (the driver and software in this case).

I can share a post from a forum (not by me)

 

Just want to thanks intel with all these flaws : the last one is the sickest i ever seen !! GREAT JOB INTEL(LIGENCE) ...

6 updates of CSME in one year 6 flaws ...

No more intel going to AMD now ...

 

 

And to be honest, paying more for Intel one would expect better performance and less bugs.

The reason I can not confirm 100% although it is fixed now with the configuration I mention above, is that sometimes it fools me for 1 or 2 days and then the issue back again (I was using the newer driver and disabling LMS but it worked for 2 days).

So far it is almost a week, the laptop could  sleep and wake up every time with no issue, before it could not sleep once. Will make feedback if it fails, but I don't so. But I am so happy, my laptop is super fast now as it should be, it is like buying a new laptop.

If I didn't reply it is most likely fixed. And if someone could help me report a bug I will.

 

@SergioS_Intel  If you really care about the Intel reputation someone should report this bug.

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Feedback fail

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Update:

 

I think I could address the issue, hoping that this will help some people, and I wish that Intel will address it too.

 

So far to my testing it is 100% the LMS and here what it does to these 2 values only . Using ImeInfoWin64 with verbose mode:

Before installing LMS:

 

 

 

 

FW Status Register2: 0x060B0506
PhaseStatus:                                CALL_NEXT_MODULE

 

 

 

 

After installing LMS service, only the mentioned values will be changed to the following

 

 

 

FW Status Register2: 0x06F60506
PhaseStatus:                                AFTER_SRAM_INIT

 

 

 

 

When the PhaseStatus is set to  AFTER_SRAM_INIT the Laptop will fail to wake up.

 

Uninstalling the LMS will restore these values as before installing.

 

Currently using the Intel ME driver 1952.14.0.1470 date 12/25/2019 with the software component  Intel(R) Dynamic Application Loader Host Interface Version 1.34.2019.714 date 7/17/2019 and Intel(R) iCLS Client Driver version 1.59.241.0 date 12/18/2019 and I disable Intel LMS with the device ID SWC\5DCEB103-DD64-403C-A17C-94FC5F917A9C. with no issues

 

Using the newer driver will change the PhaseStatus: to INIT_HARDWARE and the FW Status Register2: to 0x00010506. Have to make a note, it seems only these values are changing. but then the PhaseStatus will change to  AFTER_SRAM_INIT even without the LMS.

 

I have to note changing drivers and installing LMS will only changing these values(FW Status Register2 and PhaseStatus ), and it seems to be at least for me the cause of the problem.

 

Will give more feedback if I get any, I hope this will help someone aside me.

 

Full ImeInfoWin64 verbose mode

 

Intel(R) MEInfo Version: 11.8.77.3665
Copyright(C) 2005 - 2019, Intel Corporation. All rights reserved.




Windows OS Version : 10.0

FW Status Register1: 0x90000245
FW Status Register2: 0x060B0506
FW Status Register3: 0x00000020
FW Status Register4: 0x00084000
FW Status Register5: 0x00000000
FW Status Register6: 0x40000000

  CurrentState:                               Normal
  ManufacturingMode:                          Disabled
  FlashPartition:                             Valid
  OperationalState:                           CM0 with UMA
  InitComplete:                               Complete
  BUPLoadState:                               Success
  ErrorCode:                                  No Error
  ModeOfOperation:                            Normal
  SPI Flash Log:                              Not Present
  FPF HW Source value:                        Not Applicable
  ME FPF Fusing Patch Status:                 ME FPF Fusing patch NOT applicable
  Phase:                                      ROM/Preboot
  ICC:                                        Valid OEM data, ICC programmed
  ME File System Corrupted:                   No
  PhaseStatus:                                CALL_NEXT_MODULE
  FPF and ME Config Status:                   Match
FW Capabilities value is 0x31111140
Feature enablement is 0x31111140
Platform type is 0x41240321
No Intel Wireless device was found
Intel(R) ME code versions:
                  
    Table Type 101 ( 0x 65 ) found, size of   0 (0x 00 ) bytes 
    Table Type  11 ( 0x 0B ) found, size of  40 (0x 28 ) bytes 
BIOS Version                                 E1815IMS.312
    Table Type 101 ( 0x 65 ) found, size of   0 (0x 00 ) bytes 
    Table Type  11 ( 0x 0B ) found, size of  40 (0x 28 ) bytes 
    Table Type   0 ( 0x 00 ) found, size of  74 (0x 4A ) bytes 
    Table Type   1 ( 0x 01 ) found, size of 101 (0x 65 ) bytes 
    Table Type   2 ( 0x 02 ) found, size of 112 (0x 70 ) bytes 
    Table Type   3 ( 0x 03 ) found, size of  95 (0x 5F ) bytes 
    Table Type   8 ( 0x 08 ) found, size of  25 (0x 19 ) bytes 
    Table Type   9 ( 0x 09 ) found, size of  23 (0x 17 ) bytes 
    Table Type  10 ( 0x 0A ) found, size of  33 (0x 21 ) bytes 
    Table Type  12 ( 0x 0C ) found, size of  21 (0x 15 ) bytes 
    Table Type  32 ( 0x 20 ) found, size of  22 (0x 16 ) bytes 
    Table Type  34 ( 0x 22 ) found, size of  19 (0x 13 ) bytes 
    Table Type  26 ( 0x 1A ) found, size of  29 (0x 1D ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  28 ( 0x 1C ) found, size of  29 (0x 1D ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  27 ( 0x 1B ) found, size of  30 (0x 1E ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  27 ( 0x 1B ) found, size of  17 (0x 11 ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  29 ( 0x 1D ) found, size of  27 (0x 1B ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  26 ( 0x 1A ) found, size of  29 (0x 1D ) bytes 
    Table Type  28 ( 0x 1C ) found, size of  29 (0x 1D ) bytes 
    Table Type  27 ( 0x 1B ) found, size of  30 (0x 1E ) bytes 
    Table Type  29 ( 0x 1D ) found, size of  27 (0x 1B ) bytes 
    Table Type  39 ( 0x 27 ) found, size of 184 (0x B8 ) bytes 
    Table Type  41 ( 0x 29 ) found, size of  26 (0x 1A ) bytes 
    Table Type 248 ( 0x F8 ) found, size of  16 (0x 10 ) bytes 
    Table Type  16 ( 0x 10 ) found, size of  25 (0x 19 ) bytes 
    Table Type  17 ( 0x 11 ) found, size of 113 (0x 71 ) bytes 
    Table Type  19 ( 0x 13 ) found, size of  33 (0x 21 ) bytes 
    Table Type   7 ( 0x 07 ) found, size of  29 (0x 1D ) bytes 
    Table Type   4 ( 0x 04 ) found, size of 186 (0x BA ) bytes 
    Table Type  20 ( 0x 14 ) found, size of  37 (0x 25 ) bytes 
    Table Type 130 ( 0x 82 ) found, size of  22 (0x 16 ) bytes 
MEBx Version                                 0.0.0.0000
GbE Version                                  Unknown
Vendor ID                                    8086
PCH Version                                  31
FW Version                                   11.8.79.3722 H
Security Version (SVN)                       3
LMS Version                                  Not Available
MEI Driver Version                           1952.14.0.1470
Wireless Hardware Version                    Not Available
Wireless Driver Version                      Not Available
                                             
FW Capabilities                              0x31111140
                                             
	Intel(R) Capability Licensing Service - PRESENT/ENABLED
	Protect Audio Video Path - PRESENT/ENABLED
	Intel(R) Dynamic Application Loader - PRESENT/ENABLED
	Service Advertisement & Discovery - NOT PRESENT
	Intel(R) NFC Capabilities - NOT PRESENT
	Intel(R) Platform Trust Technology - PRESENT/ENABLED
                                             
Re-key needed                                False
Platform is re-key capable                   True
TLS                                          Disabled
Last ME reset reason                         Firmware reset
Local FWUpdate                               Enabled
BIOS Config Lock                             Enabled
GbE Config Lock                              Enabled
Get flash master region access status...done
Host Read Access to ME                       Disabled
Host Write Access to ME                      Disabled
Get EC region access status...done
Host Read Access to EC                       Disabled
Host Write Access to EC                      Disabled
Protected Range Register Base #0 0x0
Protected Range Register Limit #0 0x0
Protected Range Register Base #1 0x0
Protected Range Register Limit #1 0x0
Protected Range Register Base #2 0x0
Protected Range Register Limit #2 0x0
Protected Range Register Base #3 0x0
Protected Range Register Limit #3 0x0
Protected Range Register Base #4 0x0
Protected Range Register Limit #4 0x0
SPI Flash ID 1                               C22017
SPI Flash ID 2                               Unknown
BIOS boot State                              Post Boot
OEM ID                                       00000000-0000-0000-0000-000000000000
Capability Licensing Service                 Enabled
OEM Tag                                      0x00000000
Slot 1 Board Manufacturer                    0x00000000
Slot 2 System Assembler                      0x00000000
Slot 3 Reserved                              0x00000000
M3 Autotest                                  Disabled
C-link Status                                Disabled
Independent Firmware Recovery                Disabled
EPID Group ID                                0x1FD3

Retrieving Variable "LSPCON Port Configuration" 
LSPCON Ports                                 None

Retrieving Variable "eDP Port Configuration" 
5K Ports                                     None
OEM Public Key Hash FPF                      0000000000000000000000000000000000000000000000000000000000000000

Retrieving Variable "OEM Public Key Hash" 
OEM Public Key Hash ME                       0000000000000000000000000000000000000000000000000000000000000000
ACM SVN FPF                                  0x0
KM SVN FPF                                   0x0
BSMM SVN FPF                                 0x0
GuC Encryption Key FPF                       0000000000000000000000000000000000000000000000000000000000000000

Retrieving Variable "GuC Encryption Key" 
GuC Encryption Key ME                        0000000000000000000000000000000000000000000000000000000000000000
                                             
                                             FPF                      ME
                                             ---                      --
Force Boot Guard ACM                         Disabled       
Retrieving Variable "Force Boot Guard ACM Enabled" 
          Disabled
Protect BIOS Environment                     Disabled       
Retrieving Variable "Protect BIOS Environment Enabled" 
          Disabled
CPU Debugging                                Enabled        
Retrieving Variable "CPU Debugging" 
          Enabled
BSP Initialization                           Enabled        
Retrieving Variable "BSP Initialization" 
          Enabled
Measured Boot                                Disabled       
Retrieving Variable "Measured Boot Enabled" 
          Disabled
Verified Boot                                Disabled       
Retrieving Variable "Verified Boot Enabled" 
          Disabled
Key Manifest ID                              0x0            
Retrieving Variable "Key Manifest ID" 
          0x0
Enforcement Policy                           0x0            
Retrieving Variable "Error Enforcement Policy" 
          0x0
PTT                                          Enabled        
Retrieving Variable "Intel(R) PTT Supported" 
          Enabled
PTT Lockout Override Counter                 0x0
EK Revoke State                              Revoked
PTT RTC Clear Detection FPF                  0x0
                                             

 

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update 2:

it turns out last update was wrong, FW Status Register2 and PhaseStatus keep changing the whole time, I made a batch file and only the mentioned values will keep changing all the time no matter what driver I install.

 

 

:loop
meinfowin64 -fwsts
timeout /t 1
goto loop

 

 

 

It just happened to got the same value without LMS twice (what are the odds)!

 

Anyhow, the last drivers configuration in the previous update I wrote fixed the issue, still I have to disable memory diagnoses from the task scheduler.

 

Yesterday I installed Windows 2004 and it seems the problem fixed even with the newest driver.

I just installed the latest driver (2021.14.0.1615) on Windows 2004 with no hope except testing, but windows update install the component driversDAL and iCLS without the LMS and I didn't even have to disable it. (I just installed the driver for ME, using the setup will install all the services and with LMS).

 

I didn't install LMS manually, not even for testing, cause it caused me issue before, and I am sure it was it.

So far more than a day testing no high CPU usage at all, I didn't even disable the task scheduler, and my laptop went to sleep and woke up many times with no issue, that never happened on windows 1909?

 

I 99.99% the issue fixed even with the new drivers? could it be windows not compatible with the newer drivers? I don't know, but sometimes it will keep waiting for more than a day and then high CPU usage will start, I hop not this time

Microsoft Windows [Version 10.0.19041.388]

 

 

Intel(R) MEInfo Version: 11.8.77.3665
Copyright(C) 2005 - 2019, Intel Corporation. All rights reserved.




Windows OS Version : 10.0

FW Status Register1: 0x90000245
FW Status Register2: 0x00F60506
FW Status Register3: 0x00000020
FW Status Register4: 0x00084400
FW Status Register5: 0x00000000
FW Status Register6: 0x40000000

  CurrentState:                               Normal
  ManufacturingMode:                          Disabled
  FlashPartition:                             Valid
  OperationalState:                           CM0 with UMA
  InitComplete:                               Complete
  BUPLoadState:                               Success
  ErrorCode:                                  No Error
  ModeOfOperation:                            Normal
  SPI Flash Log:                              Not Present
  FPF HW Source value:                        Not Applicable
  ME FPF Fusing Patch Status:                 ME FPF Fusing patch NOT applicable
  Phase:                                      ROM/Preboot
  ICC:                                        Valid OEM data, ICC programmed
  ME File System Corrupted:                   No
  PhaseStatus:                                AFTER_SRAM_INIT
  FPF and ME Config Status:                   Match
FW Capabilities value is 0x31111140
Feature enablement is 0x31111140
Platform type is 0x41240321
No Intel Wireless device was found
Intel(R) ME code versions:
                  
    Table Type 101 ( 0x 65 ) found, size of   0 (0x 00 ) bytes 
    Table Type  11 ( 0x 0B ) found, size of  40 (0x 28 ) bytes 
BIOS Version                                 E1815IMS.312
    Table Type 101 ( 0x 65 ) found, size of   0 (0x 00 ) bytes 
    Table Type  11 ( 0x 0B ) found, size of  40 (0x 28 ) bytes 
    Table Type   0 ( 0x 00 ) found, size of  74 (0x 4A ) bytes 
    Table Type   1 ( 0x 01 ) found, size of 101 (0x 65 ) bytes 
    Table Type   2 ( 0x 02 ) found, size of 112 (0x 70 ) bytes 
    Table Type   3 ( 0x 03 ) found, size of  95 (0x 5F ) bytes 
    Table Type   8 ( 0x 08 ) found, size of  25 (0x 19 ) bytes 
    Table Type   9 ( 0x 09 ) found, size of  23 (0x 17 ) bytes 
    Table Type  10 ( 0x 0A ) found, size of  33 (0x 21 ) bytes 
    Table Type  12 ( 0x 0C ) found, size of  21 (0x 15 ) bytes 
    Table Type  32 ( 0x 20 ) found, size of  22 (0x 16 ) bytes 
    Table Type  34 ( 0x 22 ) found, size of  19 (0x 13 ) bytes 
    Table Type  26 ( 0x 1A ) found, size of  29 (0x 1D ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  28 ( 0x 1C ) found, size of  29 (0x 1D ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  27 ( 0x 1B ) found, size of  30 (0x 1E ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  27 ( 0x 1B ) found, size of  17 (0x 11 ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  29 ( 0x 1D ) found, size of  27 (0x 1B ) bytes 
    Table Type  36 ( 0x 24 ) found, size of  18 (0x 12 ) bytes 
    Table Type  35 ( 0x 23 ) found, size of  27 (0x 1B ) bytes 
    Table Type  26 ( 0x 1A ) found, size of  29 (0x 1D ) bytes 
    Table Type  28 ( 0x 1C ) found, size of  29 (0x 1D ) bytes 
    Table Type  27 ( 0x 1B ) found, size of  30 (0x 1E ) bytes 
    Table Type  29 ( 0x 1D ) found, size of  27 (0x 1B ) bytes 
    Table Type  39 ( 0x 27 ) found, size of 184 (0x B8 ) bytes 
    Table Type  41 ( 0x 29 ) found, size of  26 (0x 1A ) bytes 
    Table Type 248 ( 0x F8 ) found, size of  16 (0x 10 ) bytes 
    Table Type  16 ( 0x 10 ) found, size of  25 (0x 19 ) bytes 
    Table Type  17 ( 0x 11 ) found, size of 113 (0x 71 ) bytes 
    Table Type  19 ( 0x 13 ) found, size of  33 (0x 21 ) bytes 
    Table Type   7 ( 0x 07 ) found, size of  29 (0x 1D ) bytes 
    Table Type   4 ( 0x 04 ) found, size of 186 (0x BA ) bytes 
    Table Type  20 ( 0x 14 ) found, size of  37 (0x 25 ) bytes 
    Table Type 130 ( 0x 82 ) found, size of  22 (0x 16 ) bytes 
MEBx Version                                 0.0.0.0000
GbE Version                                  Unknown
Vendor ID                                    8086
PCH Version                                  31
FW Version                                   11.8.79.3722 H
Security Version (SVN)                       3
LMS Version                                  Not Available
MEI Driver Version                           2021.14.0.1615
Wireless Hardware Version                    Not Available
Wireless Driver Version                      Not Available
                                             
FW Capabilities                              0x31111140
                                             
	Intel(R) Capability Licensing Service - PRESENT/ENABLED
	Protect Audio Video Path - PRESENT/ENABLED
	Intel(R) Dynamic Application Loader - PRESENT/ENABLED
	Service Advertisement & Discovery - NOT PRESENT
	Intel(R) NFC Capabilities - NOT PRESENT
	Intel(R) Platform Trust Technology - PRESENT/ENABLED
                                             
Re-key needed                                False
Platform is re-key capable                   True
TLS                                          Disabled
Last ME reset reason                         Power up
Local FWUpdate                               Enabled
BIOS Config Lock                             Enabled
GbE Config Lock                              Enabled
Get flash master region access status...done
Host Read Access to ME                       Disabled
Host Write Access to ME                      Disabled
Get EC region access status...done
Host Read Access to EC                       Disabled
Host Write Access to EC                      Disabled
Protected Range Register Base #0 0x0
Protected Range Register Limit #0 0x0
Protected Range Register Base #1 0x0
Protected Range Register Limit #1 0x0
Protected Range Register Base #2 0x0
Protected Range Register Limit #2 0x0
Protected Range Register Base #3 0x0
Protected Range Register Limit #3 0x0
Protected Range Register Base #4 0x0
Protected Range Register Limit #4 0x0
SPI Flash ID 1                               C22017
SPI Flash ID 2                               Unknown
BIOS boot State                              Post Boot
OEM ID                                       00000000-0000-0000-0000-000000000000
Capability Licensing Service                 Enabled
OEM Tag                                      0x00000000
Slot 1 Board Manufacturer                    0x00000000
Slot 2 System Assembler                      0x00000000
Slot 3 Reserved                              0x00000000
M3 Autotest                                  Disabled
C-link Status                                Disabled
Independent Firmware Recovery                Disabled
EPID Group ID                                0x1FD3

Retrieving Variable "LSPCON Port Configuration" 
LSPCON Ports                                 None

Retrieving Variable "eDP Port Configuration" 
5K Ports                                     None
OEM Public Key Hash FPF                      0000000000000000000000000000000000000000000000000000000000000000

Retrieving Variable "OEM Public Key Hash" 
OEM Public Key Hash ME                       0000000000000000000000000000000000000000000000000000000000000000
ACM SVN FPF                                  0x0
KM SVN FPF                                   0x0
BSMM SVN FPF                                 0x0
GuC Encryption Key FPF                       0000000000000000000000000000000000000000000000000000000000000000

Retrieving Variable "GuC Encryption Key" 
GuC Encryption Key ME                        0000000000000000000000000000000000000000000000000000000000000000
                                             
                                             FPF                      ME
                                             ---                      --
Force Boot Guard ACM                         Disabled       
Retrieving Variable "Force Boot Guard ACM Enabled" 
          Disabled
Protect BIOS Environment                     Disabled       
Retrieving Variable "Protect BIOS Environment Enabled" 
          Disabled
CPU Debugging                                Enabled        
Retrieving Variable "CPU Debugging" 
          Enabled
BSP Initialization                           Enabled        
Retrieving Variable "BSP Initialization" 
          Enabled
Measured Boot                                Disabled       
Retrieving Variable "Measured Boot Enabled" 
          Disabled
Verified Boot                                Disabled       
Retrieving Variable "Verified Boot Enabled" 
          Disabled
Key Manifest ID                              0x0            
Retrieving Variable "Key Manifest ID" 
          0x0
Enforcement Policy                           0x0            
Retrieving Variable "Error Enforcement Policy" 
          0x0
PTT                                          Enabled        
Retrieving Variable "Intel(R) PTT Supported" 
          Enabled
PTT Lockout Override Counter                 0x0
EK Revoke State                              Revoked
PTT RTC Clear Detection FPF                  0x0
                                             

 

 

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Novice
3,430 Views

 

Update 3:  Could be the final update!

 

Confirmed, problem solved on Windows 2004, using the latest driver and Without LMS utility.

 

The High CPU usage started to happen again, after exactly one week without any high CPU usage (I have been fooled for one week thinking it was fixed). No problem for me because I disable the memory diagnosis in the task scheduler. I can confirm 100% these are due to Intel ME drivers, cause without LMS utility these diagnoses will happened ONLY on IDLE and will stop immateriality  when moving the mouse. But when installing the LMS utility these will start even when using the PC and will never stop.

 

I ran a full memory test, there are no issues with my memories,

 

These memory task will start upon a failure message, I hope someone will look into this,

 

I have never installed the LMS utility nor I will, cause I am happy now, my laptop is super fast.

 

In my case I could fix the problem, I hope this will help someone one day.

 

Thanks,

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Super User Retired Employee
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Do you have latest available BIOS installed? If not, install it. Next, go into BIOS Setup. There should be a place where it displays the version number for the ME firmware. Is it listing a valid value there? If it is blank or 0.0.0.0, the ME is not running and this would explain the problem. If it's valid, let us know what version it is.

...S

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Novice
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I have the latest bios installed, Yes I can see ME firmware version on both bios and device manager, there are no errors if you like the verbose mode of MEINFO in all my posts,

 

So far problem solved in Windows 10 version 2004 no issues at all, except of the high CPU usage due to MemoryDiagnostic scheduler, problem solved for me when disabling these tasks on the task scheduler.

 

Any how I can connect these high CPU usage to ME driver and nothing else, hope someone will look into it, maybe I will restart another thread with another question

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I will mark this as solved as since I installed Windows 2004 and now 20h2 my system is stable and fast.

 

Not sure who to blame, Intel or Microsoft, cause I suffered a lot for more than a year.

 

Again I am installing LMS as it caused me issues, and I don't want to try on Windows 20h2 now as my system is stable and fast, yet it would be nice if there is documentations Intel ME drivers tasks and what they do individually.

 

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