Intel(R) SUR QC Software Asset Manager service to connect.

[jacky0901]

Hello,

I've been getting this error in the event viewer "Event 7009" Service Control Manager

The error says,

A timeout was reached (120000 milliseconds) while waiting for the Intel(R) SUR QC Software Asset Manager service to connect.

How do I fix this issue?

information my computer:

Operating System: Microsoft Windows 11 Home(10.0.26100 Build 26100)

Physical Memory (Installed): 16 GB

Processor: 13th Gen Intel(R) Core(TM) i7-13700HX

System Type: x64-based PC

Total Installed Updates: 17 Updates - See Detailed View for more information

Display Adapter(s): NVIDIA GeForce RTX 4060 Laptop GPU 32.0.15.6636

System Manufacturer: LENOVO

System Model: LNVNB161216

Network Adapter(s): Intel(R) Wi-Fi 6E AX211 160MHz 23.100.0.4

Realtek PCIe GbE Family Controller 1168.10.720.2022

Disk(s): SAMSUNG MZVL4512HBLU-00BTW 101.96 GB (available) 10.0.26100.1150

thanks

[VonM_Intel]

Hi, jacky0901.

Thank you for posting in our Community.

The "Event 7009" error in the Event Viewer, specifically related to the "Intel(R) SUR QC Software Asset Manager" service, indicates that the service is taking too long to start. This can be caused by various factors, including system performance issues, conflicts with other software, or problems with the service itself. 

Have there been any recent hardware or software changes to your system? Aside from this, are you experiencing any other performance issues with your system? I would like to know if this issue has occurred before, or were you able to use your device without any problems previously? This will help me in diagnosing and resolving the "Event 7009" error related to the Intel(R) SUR QC Software Asset Manager service. If you need further assistance, feel free to ask. Also, could you please let me know when the issue or error first occurred? Have you tried updating Windows, the chipset drivers, or the BIOS?

Additionally, If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel · Accepted solution]

Hi, jacky0901.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[jacky0901]

Dear VonM.
Thanks for your supported me. I do reinstall the driver video graphic GTX 4060 as nvida app and fixed. Have a good day

[VonM_Intel]

Hi, jacky0901.

I appreciate your update. I'm glad to hear that reinstalling the driver for your GTX 4060 graphics card through the NVIDIA app has resolved the issue. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

If you have any further questions or need additional assistance in the future, please don't hesitate to reach out

Best regards,

Von M.

Intel Customer Support Technician