I wanted to share my recent experience with the RMA process. Everything went smoothly until I reached the step where I needed to be charged for the cross-shipping fees.
It's been extremely frustrating to wait about half a month, but no one has called me to collect my payment information. During this time, I sent several emails to inquire and confirm when I could expect the call. However, since September 23rd, the customer support technician has not replied to any of my emails.
The lack of communication and the prolonged delay have been very disappointing. I hope Intel can address these issues.
