Intel XTU(eXtreme Tuning Utility) shows the message Tried to install on an unsupported platform

[CP666]

Hello, I am running Windows 11 pro. Of the hardware I have an ASUS ROG Strix Z690-A GAMING WiFi D4 board and an Intel Core i7 13700KF 16 (8+8) 3.40GHz So.1700 WOF processor.
The problem is that intel XTU was previously running on my PC before I reinstalled the system with the latest 24H2 update. Which update, when I forced its installation, crashed my entire system. Now I can't install this tool and I need it because I have incompatible memory and thanks to this tool I no longer had blue screens. When I try to install the program, I get the message ‘Tried to install on an unsupported platform’ and then error 0x80070643

[JeanetteC_Intel]

Hello P666,

Thank you for posting in Intel Communities.

You may try these two steps first.

1. Uninstall the Intel® Extreme Tuning Utility.
   1. Use Windows* Apps > Installed apps.
   2. Search for Intel® Extreme Tuning Utility.
   3. Click uninstall.
2. Open the Task Manager.
   1. Check under Processes for XtuService.
   2. If found, click End Task.

If the issue persists, read the note below and proceed to the steps below to completely remove the Intel® Extreme Tuning Utility.

Note: Please be aware that other applications may depend on XtuService, and their presence on the system may be the reason that Xtu Service is still installed after XTU is uninstalled. Deleting XtuService in this case may cause other programs to stop working. 

.

Reference article:

How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)

Let me know if the steps above helps.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello P666,

Good day!

I am still waiting for an update regarding the recommendations I shared to fix this issue. I will wait for your reply to know if you need more further assistance.

Looking forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello P666,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician