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FHatt
Beginner
377 Views

Is there something wrong with the latest drivers? (stuttering)

I'm on a gaming pc that was running well until i downloaded the latest drivers using the Driver tool assistant thingy on Intel's website.

 

As soon as i downloaded those drivers that was recommended to me from that app. i started noticing random stuttering that happens randomly; it occurs randomly and continues for 2-5 seconds.

 

I'm on an i5 8600K, Nvidia Geforce 1080 GPU.

 

Has anyone noticed this before? and is there a fix for it?

 

NOTE: I noticed other people were told to upload a support text file. So i did the same. Attached it.

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6 Replies
Leonardo_C_Intel
Moderator
95 Views

Hello FHatt

 

Thank you for posting in the Intel Community.

 

Please provide me with the driver version that you have installed for this behavior to start happening.

 

I am noticing that according to your system report your system is running with the NVIDIA® GeForce GTX 1080 and not with the Intel® Graphics also form the report the hybrid graphics is not supported.

 

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

FHatt
Beginner
95 Views

Hi Leo,

 

I'm running the absolute latest drivers possible.

I updated using the intel driver and support assistant.

 

Is there a way to reverse these updates? And if so how?

 

This only happened as soon as i updated those drivers.

Leonardo_C_Intel
Moderator
95 Views

Hello FHatt

 

In order to try to revert the changes we need to know what updates and specific driver versions were updated can you provide me with those details?

 

Please provide me with the Intel® DSA log files located on C:\ProgramData\Intel\DSA (you have to select the option "show hidden items"), you can create a zip file with the DSA folder.

 

please share a picture of the device manager on your system.

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel
Moderator
95 Views

Hello FHatt

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

FHatt
Beginner
95 Views

device manager.PNGHi Leo, sorry for the late reply, i was on vacation and got back yesterday. Not sure if these are the correct files and what you were looking for in the device manager. Please i appreciate the help.

SLv00
Beginner
95 Views

您的问题最有可能是芯片硬件支持问题,请尽量使用原厂的硬件,还可能是显卡与其他可能是非原装正常芯片架构运行时候的硬件线路计算冲突问题,建议更换硬件。

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