Issue of the 13th Gen Intel(R) Core(TM) i9-13900KS

[davidstlan]

On my Windows 10 operating system using the 13th Gen Intel(R) Core(TM) i9-13900KS, when I right-click on any application in the Task Manager window and choose to set affinity to only allow CPU 8, the application crashes. (Won't encounter with this issue while using the 13th Gen Intel(R) Core(TM) i9-13900K) Has anyone encountered the same problem? Or does anyone know how to solve this problem? Thank you.

[Alberto_R_Intel]

davidstlan, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

When did you purchase the Intel® processor?

What is the model of the motherboard?

Did you build the PC?

Is there any particular reason why you need to set affinity to only allow CPU 8?

Were you able to set affinity to only allow CPU 8 before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[davidstlan]

Hi Albert,

Thank you for your kind assistance.

Please refer to my answer from the content adhere.

1. When did you purchase the Intel® processor?
(David)
2023/3/24

2. What is the model of the motherboard?
(David)
Asus ROG Maximus z790 extreme

3. Did you build the PC?
(David)
Yes, I build two PCs by motherboard of Asus ROG Maximus z790 EXTREME / Asus ROG Maximus z790 HERO, and CPU of i9-13900KS/i9-13900K
The i9-13900K, whether paired with the ROG Maximus Z790 EXTREME or the Asus ROG Maximus Z790 HERO, has no problems. However, the i9-13900KS, regardless of whether it's paired with the ROG Maximus Z790 EXTREME or the Asus ROG Maximus Z790 HERO, encounters application crash issues and even frequently experiences system crashes leading to the blue screen problem.

3. Is there any particular reason why you need to set affinity to only allow CPU 8?
(David)
Yes, due to frequent issues of application crashes and system crashes leading to the blue screen, I attempted to use the affinity setting to avoid these problems. After trying this, I found that when I set the application's affinity to not use CPU 8 alone, there would be no application crash issues. However, since the system doesn't have an affinity setting, I still encounter system crashes resulting in the blue screen.

4. Were you able to set affinity to only allow CPU 8 before on this specific machine?
(David)
For i9-13900K, I can set affinity to only allow CPU 8 on both of Asus ROG Maximus z790 EXTREME and Asus ROG Maximus z790 HERO without any casualty.
For i9-13900KS, if I set affinity to only allow CPU 8, application crash issues and system crashes leading to the blue screen problem occurred on both of Asus ROG Maximus z790 EXTREME and Asus ROG Maximus z790 HERO.

5. If yes, when did the issue start?
(David)
The issues of application crashes and the system crashes leading to the blue screen problem were present from the start.

6. Did you make any recent hardware/software changes that might cause this problem?
(David)
I believe there haven't been any.

7. Does the problem happen at home or in the work environment?
(David)
The problem happen at my home.

8. Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
(David)
Yes, please refer to the attached 20230618_DavidLan.txt.

Sincerely yours,

David

[Alberto_R_Intel]

davidstlan, You are very welcome, thank you very much for providing that information and the SSU report.

The fact that the processor presents the same behavior on two different boards, will indicate that there might be a hardware issue with the processor itself. 

In order to rule out that scenario, please install and run the Intel® Processor Diagnostic Tool, it does an overall test on the unit and if the processor passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

Based on the information shown in the SSU report, the Memory RAM being used is "Configured Clock Speed 6400 MHz" for boot memory sticks. It is important to mention that the memory controller is located inside the processor and for that reason, the processor is the one that indicates which memory RAM to use. The processor supports "Up to DDR5 5600 MT/s / Up to DDR4 3200 MT/s", to use it at 6400 MHz you are actually forcing it to run at a speed it does not support and that might be the reason why is crashing. If it is possible please test the processor using just one memory RAM stick at a time with both sticks on different slots on the board and if you have the chance, please test the system with a different RAM stick within the specifications provided previously:

https://ark.intel.com/content/www/us/en/ark/products/232167/intel-core-i913900ks-processor-36m-cache-up-to-6-00-ghz.html

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[davidstlan]

Hi Albert,

Yes, in order to clarify if it is an issue with the hardware itself, I supposed to install and run the Intel® Processor Diagnostic Tool for its overall test on the unit later, and see whether the processor can pass the test or not. (and update here when available. 

(test the processor using just one memory RAM stick at a time with both sticks on different slots on the board and test the system with a different RAM stick within the specifications provided previously:

https://ark.intel.com/content/www/us/en/ark/products/232167/intel-core-i913900ks-processor-36m-cache-up-to-6-00-ghz.html

)

In addition, it seems that i9-13900K use it at 6400 MHz without casuality and i9-13900K supports "Up to DDR5 5600 MT/s / Up to DDR4 3200 MT/s" at the same time adhere.

https://ark.intel.com/content/www/us/en/ark/products/230496/intel-core-i913900k-processor-36m-cache-up-to-5-80-ghz.html)

i9-13900KS encounter with issue no matter disable XMP of bios or not.

Thank you.

Sincerely yours,

David

[davidstlan]

Hi Robert,

Please refer to the attached report from SSU and Intel Processor Diagnostic Tool.

If not set the application's affinity to not use CPU 8 alone for chrome, often encounter with the issue of attached screenshot. Thank you.

Sincerely yours,

David 

[Alberto_R_Intel]

Hi davidstlan, Thank you very much for sharing those details.

Yes, in reference to the i9-13900K processor working at 6400 MHz without casualty, we just wanted to mention that depending on the processor model, it will work even if it is being used outside of stock specifications. Still, there is a possibility that sooner or later it might present some inconsistencies that will affect the performance of the overall system.

Based on the fact the processor passed the test, which is good, we will do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[davidstlan]

Hi Albert,

Thank you for your kind help.

Please inform me if you happen to get any updates then.

Sincerely yours,

David

[Alberto_R_Intel · Accepted solution]

Hi davidstlan, You are very welcome, I just received an update on this matter.

While we are still working on this scenario, we just wanted to check if by any chance you already tried reinstalling the Operating System?

Additionally, please try the troubleshooting steps provided in the following link and once you get the chance, please let us know the results:

https://www.intel.com/content/www/us/en/support/articles/000028063/processors/intel-core-processors.html

Regards,

Albert R.

Intel Customer Support Technician

[davidstlan]

Hi Albert,

After several pass reports, my PC encounter with failed report today.

Please refer to the attached failed Intel Processor Diagnostic Tool report and SSU info.

Thank you.

Sincerely yours,

David