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BIbra3
Beginner
1,654 Views

Issues Key Master

​Hi there,

 

I recently bought a laptop with an i-5 processor and I was supposed to receive a master key on the receipt.

 

However, I did not get this key. Due to this, my frequent attempts resulted in the system saying that the limit of attempts had been reached.

 

After finally receiving the code (through asking for it via the customer support team at Currys pc world), I attempted to enter the correct code only for it to say that the limit had been reached.

 

I had already waited 48 hours for this and have looked across different forums for solution without avail.

 

I'm disappointed with the lack of help I have found and would like some assistance on how this problem can be rectified. 

 

I've attempted to refresh my browser, delete ALL cache data on it, uninstall and reinstall said browser, attempt it on a different browser and leave it for over 24 hours.

 

So now I have a master key but no way of using it.

 

Please may I have some help.

 

Many thanks,

 

Bilal Azhar-Ibrahim

 

0 Kudos
3 Replies
RAJU2529
New Contributor III
86 Views

I think same key has been sent to few customers , and they already claimed . May be that's the reason of the eason you getting error .

 

Ask the customer care , for new unclaimed master key

BIbra3
Beginner
86 Views

 

I've definitely made sure that the key works. It's just that the server isn't allowing me to enter a code correct or incorrect.

 

Wanner_G_Intel
Moderator
86 Views

Hello BIbra3, If your Gaming Bundle Master Key shows invalid, your PROMO CODE is temporarily unavailable, or if your code does not work for software titles, follow these steps for a new Master Key or new code for software titles: 1. Is the Master Key entered correctly? Make sure there are no spaces before the first character of the Master Key. 2. Are you using the correct URL for your Intel® Game Bundle or Intel® Software Starter Pack? This URL can be found on your Master Key printed voucher or in the Master Key delivery email. 3. Are you using a supported website browser? Gaming Bundle Master Key or Specific Software Title Code supports Internet Explorer 10* and above, and the most recent versions of Google Chrome*, Safari*, and Firefox*. a.Clear the browser’s cache and cookies and make sure to turn on Javascript. If the issue persists visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page. You may need to provide the proof of purchase (invoice) of the qualifying product and the screenshot of the error when support contacts you back. Please fill out the form and kindly wait for a response. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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