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DWeis3
Beginner
3,133 Views

Linux CPU 0: Machine Check: 0 Bank 5: ae0000000040110a Message from syslogd

OS: Debian Linux, Netrunner 17.10

CPU: i7-4702MQ

Message from syslogd@deckweiss-pc at Dec 31 09:38:42 ...

kernel:[87870.907875] mce: [Hardware Error]: CPU 0: Machine Check: 0 Bank 5: ae0000000040110a

Message from syslogd@deckweiss-pc at Dec 31 09:38:42 ...

kernel:[87870.907876] mce: [Hardware Error]: TSC 0 ADDR ffb01ec0 MISC 38a0000086

Message from syslogd@deckweiss-pc at Dec 31 09:38:42 ...

kernel:[87870.907880] mce: [Hardware Error]: PROCESSOR 0:306c3 TIME 1514709519 SOCKET 0 APIC 0 microcode 16

I am getting this error every time I wake my laptop up from suspension.

Everything seems to keep working though.

Any ideas?

0 Kudos
5 Replies
idata
Community Manager
818 Views

Hello Deckweiss,

 

 

Thank you for contacting Intel Support,

 

 

I understand that you are having problems with your system since it shows an error every time the laptop wakes up from being suspended, I apologize for any inconvenience this may be causing.

 

 

Now, regarding the exact issue, we are uncertain as to what could be causing it or what it is, as I researched, it seems to be a problem with hardware, however I am not completely sure, I would recommend you to inquire about the error message on the Linux forums.

 

 

Also, some things I could recommend would be:

 

 

1) Re-install the operating system and check again if the error persists.

 

2) Try putting the BIOS settings back to default.

 

 

 

I hope you find this helpful.

 

 

 

Regards,

 

David V
idata
Community Manager
818 Views

Hello Deckweiss,

 

 

I am following-up with your case and I see that we have not heard back from you,

 

 

Is there anything else I can help you with?

 

 

Were you able to solve your issue?

 

 

 

Do not hesitate to reply to this e-mail for further help!

 

 

 

Regards,

 

David V
DWeis3
Beginner
818 Views

Hey, on the netrunner forums, I was told that it is most likely a broken acpi integration of my mainboard.

Updating uefi/bios, and doing a clean install of the os did not fix the issue though and I don't think my manufacturer (acer) will do anything about it, but I have not contacted them yet.

idata
Community Manager
818 Views

Hello Deckweiss,

 

 

Thank you for your response,

 

 

I understand what you say, however if the issue is related to the motherboard only Acer would be able to assist you and see if there is a way to replace the motherboard (if applicable).

 

 

Those were the only suggestions I had regarding steps on how to fix the problem, I apologize for any inconveniences.

 

 

 

Regards,

 

David V
idata
Community Manager
818 Views

Hello Deckweiss,

 

 

I am following-up with your case and I see that we have not heard back from you,

 

 

Is there anything else I can help you with?

 

 

Were you able to solve your issue?

 

 

 

Do not hesitate to reply to this for further help!

 

 

 

Regards,

 

David V
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