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13150 Discussions

Marks on brand new i7 processor

Luis
Beginner
411 Views

 

Good morning Intel,

I just received a brand new i7 10700k processor which I ordered through Amazon UK. The box came a little bit damaged and the seal was in place. My big worry is that the processor is showing some marks on top which I have never seen before.

It looks as if a small rectangular cooler had been placed on top. Surface is clean, it doesn't look like there was any thermal compound on them. Please have a look at the picture - any help will be really appreciated I really don't want to exchange the item

Thanks in advance,

Luis

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1 Solution
AlHill
Super User
403 Views

If there is any doubt, send it back for a replacement or refund.

Doc

 

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4 Replies
AlHill
Super User
404 Views

If there is any doubt, send it back for a replacement or refund.

Doc

 

n_scott_pearson
Super User Retired Employee
397 Views

Agree with Al; once you install it into a system, you are accepting it. I have never received a processor that was marked like this.

...S

Luis
Beginner
391 Views
Thanks Scott, thats all I need to know. It's going back for exchange. Appreciate the response.
Luis
Beginner
393 Views
Thanks Al, it's going back for a replacement.
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