Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12614 Discussions

Missing SMD element on 11700K

Rafalala
Beginner
302 Views

After unpacking my 11700K CPU, I noticed that one SMD component was missing. I am not sure if it came off my fault when taking it out of the box. Probably such damage does not qualify for warranty?

 

Maybe there is a description of these elements somewhere so that I can replace it myself? This is exactly the top left element of ihs.

Labels (1)
0 Kudos
2 Replies
AndrewG_Intel
Moderator
255 Views

Hello @Rafalala

Thank you for posting on the Intel® communities.


Physical damage of the processor may void the warranty. For examples of physical damage, you may refer to this article: Physical Damage Due to External Causes on Intel® Desktop Processors


In regards to this request, we would like to inform you that we don't provide information about how to repair a processor or information about CPU components/parts. In this scenario, the best thing to do is to contact your place of purchase to review warranty availability (if applicable).


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
195 Views

Hello Rafalala

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply