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Hello Pierre31,
Have you tried adding the ATPO Serial number? Try one more time in the Online Service Center which you can find here; https://supporttickets.intel.com/ics_cx_warranty_information https://supporttickets.intel.com/ics_cx_warranty_information, this time add the FPO number and ATPO number.
Use this guide to find the ATPO number for your processor model; http://www.intel.com/content/www/us/en/support/processors/000005609.html Where Can I Find Intel® Boxed Processors and Fan Part Numbers?. The FPO number on the processor should match the FPO number that comes within the box.
Regards,
Amy.
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Thanks, can you help me with ATPO to check warranty ?
FPO
L530B284 or L5308284ATPO Serial Number:
M5416CL400046
Best Regards,
Peter
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/thread/111035 Pierre31 I have checked that information in our database, and the results were that the processor is not showing there. Normally, when this happens is because the processor is a tray unit or counterfeit unit. Where did you purchase it? Do you still have the box?
Regards,
Amy.
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I didn't purchase it because of your answer. It was in french classifieds.
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/thread/111035 Pierre31, check this link for more information on boxed units; http://www.intel.com/content/www/us/en/support/processors/000005721.html How to Identify a Boxed vs. an OEM Processor.
If you need further assistance let us know.
Regards,
Amy.
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Please have me
I cannot check warranty my i7-6700 with FPO number only. I cannot scan ATPO number.
My i7-6700 FPO: X621B637
But I can check warranty my i7-4790 with only FPO number.
I don't know why???
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HippyHN, in your case I recommend using our chat support. That is the right channel to get the most accurate information in regard to warranty inquiries. See the chat support link here; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat
Regards,
Amy.
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