Community
cancel
Showing results for 
Search instead for 
Did you mean: 
YArsl
Beginner
1,647 Views

New Build i7 7700K crashes before I get into Windows

I have new build pc. My specs are

-Intel 7th Gen Intel Core Desktop Processor i7-7700K

-Gigabyte LGA1151 Intel Z170 2-Way SLI ATX DDR4 Motherboards GA-Z170X-Gaming 7

-Ballistix Sport LT 16GB Kit (8GBx2) DDR4 2400 MT (BLS2K8G4D240FSBK)

-Thermaltake TOUGHPOWER 750W 80 PLUS GOLD

-Corsair Hydro Series H100i v2

-TP-Link Wireless Dual Band PCI Express Adapter (TL-WDN4800)

I updated bios (version : F22f) by using Intel Pentium G4400 and then tried to install windows with 7700k. Everytime after finishing the first installation stage I got blue screen error saying that.

-kmode exception not handled

-page fault in nonpaged area

-bad pool header

-IRQL NOT LESS OR EQual

-Driver IRQL NOT LESS OR EQual

-DPC_Watchdog_Violation

-Unexpected kernel mode trap installation

-PFN List Corrupt Error

I tried many times with changing the memory location trying with one memory etc. But I couldn't install windows. I thought it was about the memory but after that I tried installation with changing 7700k with Intel Pentium G4400 and everything is fine, working. I understand that there is something about 7700K but I couldn't solve the problem. Is my processor has broken? How can I solve this problem?

0 Kudos
6 Replies
AlHill
Super User
103 Views

What version of windows are you running?

Doc

YArsl
Beginner
103 Views

Windows 10 Pro x64 - Version 1703

AlHill
Super User
103 Views

Thanks for the information. One of the Intel support staff will be along to help you.

Doc

idata
Community Manager
103 Views

yarslan: Thank you very much for joining the Intel® Processors communities. We will do our best in order to try to fix this problem.

 

 

Based on the information you gave us previously everything including the memory RAM seems to be fully compatible:

 

http://ark.intel.com/products/97129/Intel-Core-i7-7700K-Processor-8M-Cache-up-to-4_50-GHz http://ark.intel.com/products/97129/Intel-Core-i7-7700K-Processor-8M-Cache-up-to-4_50-GHz

 

 

If we use the PC with the minimal configuration, power supply, motherboard, processor, TV/monitor, one memory stick of RAM and no hard drive, we should be able to see the splash screen or an error message related to a boot agent, do you see that?

 

 

If you see it, then the problem could be related to the hard drive or the Windows image you are using.

 

 

Do you have the option to use a different hard drive?

 

Which method are you following to install Windows, a USB bootable device or directly from the disc?

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

YArsl
Beginner
103 Views

Hi, thanks for your response.

Yes with minimal configuration and one stick memory I see same error messages when I tried to install the windows. Each time messages change but blue screen stays same.

But if there is problem with the hard drive how can I install windows with using the G4400 ? But I will try to use another hard drive.

I am using USB bootable device.

What I cannot understand is how can same configuration works with G4400 and not works with 7700k. If we can solve the problem it will be very helpful for me.

idata
Community Manager
103 Views

Hi yarslan: You are welcome. Thank you very much for letting us know that information.

 

 

Yes, as you mentioned, based on the fact that all the parts work fine with the Intel® Pentium® Processor G4400, it actually indicates that there could be a problem with the processor itself.

 

 

Please make sure that the BIOS version on the board is the latest one F20:

 

https://www.gigabyte.com/Motherboard/GA-Z170X-Gaming-7-rev-10# support-cpu https://www.gigabyte.com/Motherboard/GA-Z170X-Gaming-7-rev-10# support-cpu

 

 

Also, if you have the option to use a different Windows image that will be another step that we can do in order to try to fix this problem. Sometimes the image gets corrupted so if you can create one from the disc itself that will be really good, most of the peers use the tool below to do that:

 

https://www.howtogeek.com/228886/how-to-create-iso-files-from-discs-on-windows-mac-and-linux/ https://www.howtogeek.com/228886/how-to-create-iso-files-from-discs-on-windows-mac-and-linux/

 

https://rufus.akeo.ie/ https://rufus.akeo.ie/

 

 

If it is possible to install a different hard drive that is a good thing to try and if the problem remains after trying all the steps above then the next thing to do will be to replace the processor. In order to do that, please get in contact directly with Intel:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

Reply