Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

[Jindal_Dhuri]

I have Lenovo X360 Yoga 20NQS I also failed same firmware update I talked with OEM they told me it's a bug inside the firmware update so that it always failed to install they also told me wait for few weeks so after that a new firmware will release. #firmware #failed #lenovo #intel #microsoft I Hope intel or Lenovo will take this seriously and release a new firmware as soon as possible.

I tried Lenovo Vantage, Direct Download firmware file from OEM Site, use Intel Driver & support Assistance but all methods are not working. after rebooting system start normally . ..

[RandyT_Intel]

Hi Jindal_Dhuri,

I will raise your concern with our engineer and seek recommendations to address the issue. I understand that only the system manufacturer can update the BIOS or fix any firmware issues on their end.

We’ll also check the OEM end for further analysis and investigation. I’ll get back to you once I have more findings.

Thank you for your patience!

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello Jindal_Dhuri,

Thank you for sharing this information with us.

We would like to inform you that the Intel® Management Engine is integrated into the motherboard, and all drivers are provided by the motherboard or system manufacturer. To obtain the latest version, please refer to the download center of your motherboard or system manufacturer.

Additionally, Intel is unable to provide a generic update due to the customizations performed by system and motherboard manufacturers on the management engine firmware.

For your reference, you can review the following articles:

• Downgrading the Intel® Management Engine Firmware on 3rd Party Systems
• Intel® Management Engine Critical Firmware Update (Intel-SA-00086)
• What is Intel® Management Engine?

Randy T.

Intel Customer Support Technician

[VARADHARAJAN]

@Jindal_Dhuri 

 Intel Driver & support Assistance does not deduct Intel ME firmware. Share the processor model and sku details.

Most of the laptops manufacturered lock the firmware upgarding from updating firmware using third party tools. So you need to wait  for update firmware from lenovo.

I have asus laptop with intel i5 7200u, updated using third party tool. My laptop is not locked for firmware.

[RandyT_Intel]

Hello Jindal_Dhuri,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Looking forward to your response! 

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello Jindal_Dhuri,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Jindal_Dhuri]

Thakyou to all of you for take my matter seriosly and Sorry for the delay, but none of the solutions have resolved my issue. I have tried everything without success. I hope Intel will either remove this update or release a new one that is compatible with the laptop, so other users who are unaware of this platform can also install the update.

Updates are crucial for device security and performance. If an update is not successfully installed, it can pose a risk to users. I trust that Intel will take this matter seriously.

Shubham Jindal