Regarding Reports of 13th/14th Gen Unlocked Desktop Users Experiencing Stability Issues

[Thomas_Hannaford]

Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads. We’re engaged with our partners and are conducting analysis of the reported issues.

If you are experiencing these issues, please reach out to Intel Customer Support for further assistance in the interim.

[alan_daniel]

I've also been running into crashes for the past couple of NVIDIA drivers, have had this PC for just over a year without any other issues at all, and the Horizon: Forbidden West support people told me my crashing was due to this issue (I sent them crash dumps/etc). I'm pretty new to this kind of thing, so BIOS stuff scares me a little unless I know exactly what I'm supposed to be doing. Would appreciate any help!

My PC:

ASUS Prime Z790-P Wifi

13700K

4070 Ti

36GB DDR5 6000

[vmovups]

As long as you don't change other settings you should be fine.

If you press the delete key or whichever is shown in the motherboard boot screen you'll reach the motherboard's settings, from there you wanna go to the overclock settings or power settings, the exact naming and location of the power limit settings depends.

Once you find them select each with the keyboard or click on it and type the numbers and press enter. after that when exiting the motherboard settings you'll get a confirmation prompt for saving, select yes and it will reboot with the corrected power limits.

[Mwenn01]

I have been able to cheat the frequent crashes by deleting my shader cache for games that absolutely will not open and continuously give the "out of video memory"  warning.

Specs
14900k
MSI z790 ace
G. Skill 48gb (2by 24) 6400
MSI suprim liquid x 4090
MSI a1300p PSU
2tb Sk hynix p41 m.2 x2
1tb wd black 850 x2
1tb 980 pro x1
Kraken elite 360 AIO

That's the important information. Feel free to e mail me for any relevant screenshots or other info.

[Shaunie]

this is the error code i get im assuming this is from  the intel issues?

prime z790 motherboard

13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz

32.0 GB (31.8 GB usable)

rtx4090gpu

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

CL: 518006
0x00007ff702e12f64 ArkAscended.exe!Nanite::FStreamingManager::ApplyFixups() [C:\j\workspace\RelB\Engine\Source\Runtime\Engine\Private\Rendering\NaniteStreamingManager.cpp:977]
0x00007ff702e13def ArkAscended.exe!Nanite::FStreamingManager::InstallReadyPages() [C:\j\workspace\RelB\Engine\Source\Runtime\Engine\Private\Rendering\NaniteStreamingManager.cpp:1236]
0x00007ff702e1596b ArkAscended.exe!Nanite::FStreamingManager::AsyncUpdate() [C:\j\workspace\RelB\Engine\Source\Runtime\Engine\Private\Rendering\NaniteStreamingManager.cpp:2010]
0x00007ff702e16b82 ArkAscended.exe!TGraphTask<Nanite::FStreamingUpdateTask>::ExecuteTask() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:1315]
0x00007ff7006dac1a ArkAscended.exe!LowLevelTasks::TTaskDelegate<LowLevelTasks::FTask * __cdecl(bool),48>::TTaskDelegateImpl<<lambda_17c904c32264d0348d15245fba0e1bff>,0>::CallAndMove() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Async\Fundamental\TaskDelegate.h:171]
0x00007ff6fd57434e ArkAscended.exe!LowLevelTasks::FTask::ExecuteTask() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Async\Fundamental\Task.h:627]
0x00007ff7006d8545 ArkAscended.exe!LowLevelTasks::FScheduler::TryExecuteTaskFrom<LowLevelTasks::TLocalQueueRegistry<1024>::TLocalQueue,&LowLevelTasks::TLocalQueueRegistry<1024>::TLocalQueue::DequeueGlobal,0>() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Async\Fundamental\Scheduler.cpp:349]
0x00007ff7006ca0d4 ArkAscended.exe!LowLevelTasks::FScheduler::WorkerMain() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Async\Fundamental\Scheduler.cpp:378]
0x00007ff7006daf70 ArkAscended.exe!UE::Core::Private::Function::TFunctionRefCaller<<lambda_abf63b4b71b3a09b60c8feab122cedbd>,void __cdecl(void)>::Call() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Templates\Function.h:475]
0x00007ff700713b34 ArkAscended.exe!FThreadImpl::Run() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\HAL\Thread.cpp:69]
0x00007ff700867386 ArkAscended.exe!FRunnableThreadWin::Run() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:149]
0x00007ff70086717f ArkAscended.exe!FRunnableThreadWin::GuardedRun() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:79]
0x00007ffe4eda257d KERNEL32.DLL!UnknownFunction []
0x00007ffe505aaa48 ntdll.dll!UnknownFunction []

Crash in runnable thread Foreground Worker #1

[pressed_for_time]

Based on the references in the crash data your game is using the Unreal engine and is Ark Survival Ascended. There is no reference to decompression errors. There are all sorts of solutions for Ark Survival Ascended crashes on the internet including rolling the NVIDIA driver back to an earlier version such as 537.42 or any earlier version that works without game crashes.

There is a program called Display Driver Uninstaller (DDU) currently in version 18.0.7.6 that removes all trace of any previous drivers. It might be worth using this and trying an earlier NVIDIA driver. DDU does have to be used in Safe Mode, full instructions come with it.

If you want to be sure that your Intel hardware is not a factor install the latest BIOS for your motherboard - version 1656 - and select the  new option under Advanced->AI Tweaker called Intel Baseline Profile. Be aware that installing a new BIOS will erase any personalised settings you have made, so you may need to keep a note of these. I would recommend that before installing a new BIOS you should download and install the latest Intel chipset driver from the Asus support website for your board. And also the latest Intel Management Engine Interface (driver) from the same source.

[John_38]

Is resizeable BAR still an issue?

[nickolichka]

Asus Rog G16 (Laptop) I9 13980HX, 32 Ram, RTX 4060

Laptop has the same problems as with K processors

[ChromeJunkie]

I asked for a refund, close to 2 weeks ago, no response from Intel yet.

[Vollo75]

Ich habe über den Intel Support eine Rückerstattung und beantragt und auch bekommen. Das Forum ist dafür nicht der richtige Weg. Mir wird der volle Kaufpreis erstattet.

[ChromeJunkie]

I did ask for the refund through Intel Support...

[Vollo75]

Kurzes Update. Für meine 13700K CPU habe ich heute den vollen Kaufpreis zurückbekommen. 399,00 Euro.
Ich habe mir stattdessen einen 14900F gekauft. Viele Grüße

[carlks]

Same here. I think they are trying to delay until they get a solution and not do a refund.

[PapaGrande]

The are sending me a new chip via warranty.  I would rather have the refund.  They did not offer that option.

[carlks]

I also tried asking for a different model/SKU as a replacement but that wasn't an option. 

[jdunc]

Have you guys found the issue? i cant get unreal games to work no matter what  i bought this pc for 2100$ and built it works great no blu screens ever but some games just close randomly with no crash report

[Dusty13]

Yes, could you send your specs so I can help you navigate the best course of action?

[jdunc]

i7 13700k 4070ti 32gb ddr5 5600

[Dread]

This information just showed up in wccftech.com:

Tester Reveals Only 5 out of 10 Core i9-13900K & 2 out of 10 Core i9-14900K CPUs Stable In Auto Profile, Intel & Board Partners Yet To Determine Cause of Stability Issues (wccftech.com)

TLDR: Apparently, these are the results of testing multiple CPUs of those series:

The tester is the owner of a studio that buys several CPUs for their own needs. In invoices shared by the tester, it is revealed that he has bought and tested at least 100s of Intel Core i9-13900K and Core i9-14900K CPUs and it looks like almost all of the chips he acquired had some sort of issue in terms of stability. Motherboards used by the studio include ASUS's Z790, B760, Z690 and B660 boards.

The software he runs requires each CPU and PC to pass through a certain variety of tests and at the Auto profile set in the ASUS motherboards, the majority of CPUs fail this test and have to be resold. Based on these tests, the tester determined a probability rate respective to the CPU's stability & it is shared below:

• Intel Core i9-13900K "AUTO -253W" - 40/50% (4/5 out of 10 units stable)
• Intel Core i9-13900K "Reduced Loadline" - 50-60% (5/6 out of 10 units stable)
• Intel Core i9-13900K "B760/B660 Board" - 60-70% (6/7 out of 10 units stable)
• Intel Core i9-14900K "AUTO - 253W" - 20% (2 out of 10 units stable)
• Intel Core i9-14900K "Reduced Loadline" - ~30% (3 out of 10 units stable)
• Intel Core i9-14900K "B760/B660 Board" - 40% (4 out of 10 units stable)

If these results are true, then basically half of us have defective CPUs, which can lead to unstability in different scenarios. All good.

[pressed_for_time]

The person referred to runs a batch of what are described as productivity benchmark tests for 7 days non-stop including "matlab, R, finite element, VC, VS, large office batch processing". In the event of a failure he classifies the issue as down to the CPU. This is because "...it will be very time-consuming (to analyze or correct failures). So every time I encountered a test that couldn't be tested, I directly resold it".

He's not saying these CPUs are defective only that they don't pass his testing and the reason is not investigated. As CPUs are resold there are no reservations about selling them to other people.

Some of these CPUs are boxed, others are described as loose probably Tray or OEM units, some are used.

He also says that "...Therefore, I personally think that if you want to close your eyes and use it safely, the recommended 13700K is the most stable. 14700K because the cost performance is not as good as 13900K, so I have not touched 14700K, and I don't evaluate 14700K". His personal computer is a 14900K+Z  (Z790 motherboard) version.

As failures to complete the 7 day stress testing are not looked into, to me it is difficult to come to any conclusions Some factors that could explain the issues he is seeing and are not directly CPU related include ambient temperatures and PSU quality and/or capacity. There is no information on these. But what is clear that he is quite happy to use an Intel CPU himself.

He was asked about the AMD 7950X and this is his reply "...The 7950X only has advantages in specific calculations. It is indeed lagging behind Intel in other aspects, especially data processing. But the 7950X is not all smooth sailing, it is just relatively calm. So far, I have repaired and replaced several 7950Xs in the past two years."