I have dramatic download speed on my wifi but very good upload speed on ASUS laptop UX461UA with Intel Dual Band Wireless AC 8265.
I thought at the beginning that this was a hardware issue but I already change one time the laptop...
Can you help me to solve this download speed issue ?
Thanks for posting.
It seems you're using the wireless driver provided by the OEM (Original Equipment Manufacturer), which is the one we recommend first. However, you may test a clean wireless driver installation using our latest generic driver:
If the issue persists, please provide us with a WLAN report while connected to your Wi-Fi:
I accurately followed all those steps but the wifi seemed to remain slow. I follow those steps a second time and reboot after the fresh installation of the last driver and now the wifi is working !!!!!
Thank you very much for your help !
Thanks for your reply. We're glad to hear the issue has been solved.
Please let us know if anything else is required.
Unfortunately the download speed came back to very low speed this morning. I attached the interl report and the wlanreport to this message.
Can you see something strange ?
Thanks for the logs. They show you've been connected to the same network for the last few days. Can you replicate the issue on other networks?
If you have access to the router, please make sure its firmware is up to date and temporarily disable media QoS (Quality of Service) and other restrictions just for testing. On your computer, temporarily disable antivirus and firewall as well.
Please let us know the results.
Last week, I updated windows version and now wifi download speed is normal. I guess there was a problem between windows and driver versions.
We are having this same issue on a Windows 7, 32 bit machine. Can you share what you upgraded from and to? Symptom is the same, card enters a state where it is slow and this state can be "fixed" by resetting the adapter but it eventually gets back into this state. A trace shows our card is delaying 6-10 seconds in sending ACKs among other issues. In our case this is also accompanied by high CPU utilization.
What worked for you exactly and has it recurred?
You can try the suggestion provided by Eugenio F on the first reply with the instructions on how to apply a clean driver installation of the adapter drivers.
- Make sure to download the https://downloadcenter.intel.com/download/27851/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-... Windows* 7 drivers and install them.
Let us know if this works to solve the issue.
We have hundreds of machines so I don't think we can just "try" something with all do respect. I need to know what open bugs you have for 188.8.131.52 driver for Windows 7 32 bit? Where can I find that information?
After that I would need to know that the bug is fixed in the driver you're recommending so we can speed up all these machines. And btw, an updated driver does not mean the issue goes away, it takes time to reproduce.
So I need your help with two things:
- bugs/errata for 184.108.40.206
- confirmation of fix for this in the recommended driver
This driver version seems to be and older version and we don't have public the release notes for this driver version as it is outdated, checking on internal documentation on our end this issue has been already patched on driver package version 19.40.0. However since this driver package version was released around February of 2017, we no longer have it available on our website. I'll share you the release notes of our two most recent driver packages so you can review them to plan the deployment of the driver updates.
https://downloadmirror.intel.com/27750/eng/ReleaseNotes_WiFi_20_50_0.pdf Intel® PROSet/Wireless Software 20.50.0 Release notes
https://downloadmirror.intel.com/27849/eng/ReleaseNotes_WiFi_20_60_0.pdf Intel® PROSet/Wireless Software 20.60.0 Release notes
Let us know how it goes once you're able to update one or more of the affected systems.
20.50.0 could work maybe. Do you have a list of the OPEN issues? The release notes doesn't have this.
Can you provide a description of what was fixed in 19.40.0? How do we know it's this slowness issue we've been seeing at our hospital?
Checking on our end, we don't have reports yet of open issues with this adapter under Windows* 7, we mainly publish what was fixed in the release notes for our PRO/Set wireless software.
Regarding what was fixed in version 19.40.0, here's a quick rundown of what was patched with this driver package:
- WiFi client fails to ACK data frames with AMSDU aggregation ( >4K size) resulting in poor TPT performance.
- Occasionally BSOD occur when roaming between same AP name while in idle state
- Cannot connect to stealth(non broadcast) AP with 32 characters long SSID.
We hope you're able to test one of the more recent driver packages and hopefully they will solve the issue you're experiencing.
I'm writing to follow up on this thread, let me know if you were able to test one of the more recent drivers on the system or if the issue persists.
We tried the 20.50 driver and there was not an improvement to our issue of slowness so I looked deeper at the protocol layer and I found the card was missing frames (example a ping request is missed so there would be no reply and various TCP issues). I found using the Intel System Support Utility that the CPU speed was low so I investigated this and found that the battery and DC to DC converter system powering these machines is not the same as similar machines that aren't as slow. We put the AC to DC adapter from the not as slow system to the slower one and now we see the CPU speed is 3.30 GHz and it's performing better. However, the Current Voltage reads "8." so I'm wondering why it's not reading 1.7 V. What can cause the CPU voltage to read "8." in the SSU utility (see attached) and how do I correct that? All the slower systems are all reading the CPU Voltage as either "8." or "7." so I'm curious if you have any thoughts. With this current configuration of factory AC to DC adapter, updated driver, CPU Speed 3.3 GHz and CPU voltage saying "8." the performance is still slow. What I see is the card can miss frames so it'll slow down TCP sockets, also when it does respond the responses are too slow for our core network (20-200 ms delays), our core network only has a 3-4 msec delay so those delays on the card add up.
What do you think about CPU Voltage reading "8."?
Leonardo, to clarify the slowest systems are configured with a DC to DC converter system to 20V while the not as slow (faster) systems have batter, inverter and factory AC to DC adapter 19.5V 6.7A. I need to solve why the CPU Voltage reads "8.". Thanks, Adrian
Thanks for the information, that's really interesting, since my area of support doesn't cover CPUs, I'll transfer the thread to our processors team so they can take a look on this voltage scenario and then we'll follow up on the issue with the wireless adapter.