UniWill Service

[Tenchy87]

Hi,

I have a custom laptop with an Intel NUC X15 (LAPKC71E) mainboard inside it, which I seem to be having issues getting the UniWill service to run.

I have wiped the machine and reinstalled Windows 11 and then reinstalled the UniWill service and the Intel NUC Software Studio, but the software fails to run as it cannot start the UniWill service.

Does anyone have any experience with this issue?

Thank You

Event Log:

Faulting application name: UniwillService.exe, version: 1.0.0.0, time stamp: 0xbc7fbe1d
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe0434352
Fault offset: 0x00000000000c837a
Faulting process id: 0x0x3E54
Faulting application start time: 0x0x1DB4E2B94929FF3
Faulting application path: C:\Windows\System32\UniwillService\UniwillService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: e80111b4-1bd4-4b56-b99d-6835d07b3d43
Faulting package full name:
Faulting package-relative application ID:

[RandyT_Intel]

Hello Tenchy87,

This issue may caused by the failure of the Uniwill Service in Windows. Can you try this.

• Download and Unzip  NUC Software Studio-UniwillService-vX.X.X.X.zip.
• Double-click the UniwillService-vX.X.X.X.exe to install the UniwillService
• Reboot the system

Please let me know if these steps work for you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Tenchy87,

I wanted to follow up regarding the information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Tenchy87,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician