Unit failed at the ICT shorts stage XEON D- 1713NTE

[Pablo4]

Unit failed at the ICT shorts stage.
Curve tracer test confirmed that the root cause was a component that is internally shorted.
No manufacturing defects were found in the PCBA.

[NormanS_Intel]

Hello Pablo4,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Server Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer

[Sazirah]

Hi Pablo4,

Thank you for contacting Intel Community.

We appreciate you reaching out to us regarding the reported issue. To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. 

Therefore, I will be moving this discussion to the respective team. 

This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Regards,

Sazzy_Intel

[Pablo4]

Hi @Sazirah , thank yuo for your support, Im wating for the next actions from Intel Team. to determinate the root case of the failure reported. 

[Simon-Intel]

Hi Pablo4,

Good day!

Since your issue is related to XEON D- 1713NTE, we have a separate forum where you can get further assistance.

Kindly use the below link and submit your request.

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Regards,

Simon

[CarlosAM_INTEL]

Hello, @Simon-Intel:

Thank you for contacting Intel Embedded Community.

We need to clarify that the Intel® Xeon® D-1713NTE Processor is not an Embedded processor, as you may confirm on the following website:

https://www.intel.com/content/www/us/en/products/sku/226104/intel-xeon-d1713nte-processor-10m-cache-up-to-3-30-ghz/specifications.html 

Due to this, it is not supported through the last channel that you suggested to submit this request.

Please consider this information when you provide the previous suggestion, or transfer any forums to the channel that you mentioned in your last communication.

Best regards,

@CarlosAM_INTEL.

[Suneesh]

Hi Pablo4,

Good day!

We are working on this issue and will provide an update as soon as possible.

Regards,

Suneesh_Intel

[Pablo4]

@Suneesh , have you some advice how proceed wiht this issue? pls let me know. 

[Fikri_Intel]

Hi Pablo4,

Upon further review, we have identified that the SKU in question has been retired and discontinued.

If you have an Intel® Premier Support (IPS) account, we recommend opening an IPS case to receive further assistance with this matter. The IPS team will be able to provide support for specific issues.

How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Fikri

[Amina_Sadiya]

Hello Team,

Greetings from Intel!

As informed earlier we request you to open an IPS case as the correct channel to report this type of issue.

Kindly use the below article to know more about How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Amina