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AAyma2
Beginner
3,127 Views

Unnatural Mouse behavior due to CPU

I've had "mouse lags" for the past 6 months and I say it like this because the actual mouse itself is not really lagging, it's just the behavior is not very natural. Everything is jumpy, sometimes the cursor skips, it gets faster and slower, it can go from feeling like gliding on ice, to moving it through mud/underwater... and it all ALWAYS depends on CPU usage, cpu settings does so much different things. When I hover over CPU voltage settings and things like that in the motherboard BIOS, it lags 20x, when I enable a certain CPU based options like these: http://http//i.imgur.com/NLzKlu7.png http://i.imgur.com/NLzKlu7.png the lag increases A LOT... like a LOT!

FPS is fine, temperatures are fine. Hovering over certain things, colors, visiting certain websites increases the lag aswell.

I have tried 5 difference mice, none of them wireless, done thousands windows installations, installed linux, replaced almost everything in my PC, motherboard included. This happened when I got my CPU/motherboard back from RMA, but I still changed the motherboard. I have only tried different CPU once, and the problem was there aswell, but again... whatever I do, it never affects my mouse lag as much as when I change CPU settings.

I did run the diagnostic tool, it passed everything.

It's a I5- 6600K not overclocked.

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37 Replies
idata
Community Manager
723 Views

Hello Aymano,

 

 

Thank you for joining the Intel communities.

 

 

Any unexpected behavior can happen if you make any CPU settings out of the http://ark.intel.com/products/88191/Intel-Core-i5-6600K-Processor-6M-Cache-up-to-3_90-GHz processor specifications, but if the mouse lag happens when the processor is running under the specs then there is any issue.

 

 

Would you mind to attach the picture to this post? Unfortunately the link doe not load up the image to see it.

 

 

Could you please provide me with the following information to better assist you?

 

 

Intel® SSU (System Support Utility):

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Please download the Intel® SSU, run it and attach the information to this post.

 

 

Are you using a video card or you are using the onboard video? If yes, try removing the video card and run the system with the onboard video to see if the issue persists.

 

 

Do you have the latest driver for your system?

 

 

Please try the latest https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8... Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] if you are using the onboard graphics.

 

 

Regards,

 

 

Ivan

 

AAyma2
Beginner
723 Views

Hi. Thanks so much for answering. I attached the SSU information.

When I change CPU based settings, they do not just change the feeling, they change everything a lot and actually increase the lag by miles. It can go from usable to full on panic lag. I have tried the intel onboard, it happens in there aswell as other graphics card. I've tried multiple.

I'm not really sure if it's the cpu, it just seems to me that whenever I change anything cpu based, the feeling changes drastically. But I could say the same about RAM and things like that. Thing is, this is also affected by physically touching things like the back of the motherboard, the side of the case, certain cables, changing thermal paste and the likes.

Is it any way possible for a CPU to be affected or for some reason be sensitive to everything around it, or is it not a CPU issue? there are no FPS drops or bad temperatures.

idata
Community Manager
723 Views

Hi Aymano,

Thank you for the information you have kindly provided.

If you open the task manger what is the CPU, RAM and hard drive utilization, you can see the attachment for example.

To be honest the best way to test if a processor is defective or not is to try it in another system, that way you will see if the behavior persists.

I have not seen processors causing this kind of issue, to me this seems to be an issue related either with the RAM or hard drive.

Is it possible for you to try different RAM in your system or try one RAM at a time to try to isolate the issue.

If the Intel® Processor Diagnostic Tool passed then I don't think there is anything wrong with the processor, the issue could be with other component.

Please try to do an stress test with the https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- Intel® Extreme Tuning Utility (Intel® XTU), if there is anything wrong with the CPU it will not support the test.

Regards,

 

 

Ivan
idata
Community Manager
723 Views

Hi,

 

 

I'm just following on this thread to ask you if your issue was resolved or if you still need further assistance.

 

 

Thanks,

 

 

Ivan

 

AAyma2
Beginner
723 Views

Hi.

Unfortunately, It's not fixed and doesn't seem like it wants to. I've ran the stress test and it passed everything, so I'll just assume it's not a cpu issue. For now I have bought new motherboard/ram and will see what that does for me. Thanks for the help.

ssote
New Contributor II
723 Views

Did you try disconnecting everything including the keyboard and just try the mouse. Also have your tried disconnecting your drives. Does your mouse lag in Bios?

AAyma2
Beginner
723 Views

I don't have anything else than a very standard pc setup.. Wired keyboard, Wired mouse, monitor and internet cable.. and obviously the power for the PSU. I have tried disconnecting the keyboard and internet cable yes, didn't make a change. And yeah I'm pretty sure I have the exact same lag in BIOS and even windows installations and things like this. It's not only in windows. I also tried linux where it felt even worse.

I also just recently RMA'd my monitor back and it says in the report that they have replaced my monitor and giving me a new one.. I basically wrote about this lag + that the connecter panel was wiggling and a bit loose (it still kinda is) so I don't really know if they have actually found this problem and replaced it because of it, and now it isnt even fixed or if they just replaced it and it's not a monitor issue.. that's what I'm debating with myself right now. But motherboard, ram, mouse, keyboard arriving tomorrow. I will do a clean install of windows and see if it fixes anything.

It really always feels like something is interfering with the signal, but I have the most simple setup with nothing besides my PC or anything wireless. I have re-build and checked the inside of my PC a thousand times to make sure all the cables are not in bad positions. I also bought a UPS and ran the PC and monitor with the battery.

Basically moving cables, touching case, changing settings, hovering above visual effects and pictures etc. always changes the amount of lag and makes it go slower and faster depending on the actual setting. What could be this sensitive? Is monitor panel capable of this? I have already tried HDMI and D-SUB instead of DVI, and both of them lag aswell.

idata
Community Manager
723 Views

I'm sorry Aymano for this situation that you're going through with this system.

 

 

At this point, once you receive the other components, assemble the system outside of the chassis; this is in case there is any grounding issue, make sure you put it in a non conductive surface, like a matt, plastic or glass.

 

 

Assemble the system with the minimum configuration, motherboard, CPU, one stick of RAM, power supply and the monitor.

 

 

Please let me know how it goes after you receive the parts.

 

 

Best wishes,

 

 

Ivan

 

AAyma2
Beginner
723 Views

Hey..

I already did this with my current setup, should I try it again or is it enough proof?

Although I used 2 sticks of RAM, and a box...

ssote
New Contributor II
723 Views

Why are you using a PS/2 adapter?

AAyma2
Beginner
723 Views

That's because I'm using the Zowie Celeritas keyboard, plugging it in through PS/2 eliminates ghosting and makes other functions usable. I have tried with USB only, no change except a slower keyboard.

idata
Community Manager
723 Views

If you try the onboard video instead of that video card, do you get the same problem?

 

 

If the problem persists after you try all these troubleshooting steps you can request a replacement for the processor, you can submit a web ticket to replace the unit at the following link:

 

https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US

 

 

 

Ivan.

 

CCris2
New Contributor II
723 Views

Hi Aymano ,

Can you tell us what are the timings on the new memory you have, because if it has again the same lower timings on 2133 14-14-14, your mainboard need some tweaking for that memory, as intel CPUs are optimized for 15-15-15.

AAyma2
Beginner
723 Views

Yeah it is the same 14-14-14. Should I try to put them up? do I keep the same 35 at the end? But let's not forget that physically doing things IRL affects it aswell. Right now I'm suspecting the monitor, could be some panel shorting or something because each time I move it further away, the feeling changes aswell. New parts didn't help with anything. I'm not sure if it's the CPU anymore.

CCris2
New Contributor II
723 Views

It's not the CPU. it is more like a compatibility related problem.

If you disable XMP the timings should be 15-15-15 (That's SPD setting), that if the memory was correctly build.

If you enable XMP your mainboard should modify some voltages for that memory and it maybe possible that it doesn't. MSI mainboards have in bios possibility to change memory settings depending of memory chip manufacturer (Samsung, Micron, Hynix). Look for that setting in bios and try to modify it. That setting I think modifies some memory timings and some mainboard voltages for CPU.

Also check that you have the latest bios update for the mainboard. That increases compatibility and stability.

Also check if you don't have a bugged driver that creates random latency (translated in system lag/hang).

AAyma2
Beginner
723 Views

I've tried playing around with memory settings in the BIOS, it also always changes things, but never fixes it whatever I do. I have tried BIOS flash and the likes. This problem has been there for 8 months now. In that period of time I've had 4 different motherboards and RAM for each. Current system is Asus Z170 PRO Gaming and Kingston HyperX Fury 16GB 2133.... my friend has the same RAM but with a gigabyte ga-z170-gaming k3 and he has no problems.

CCris2
New Contributor II
723 Views

Ah, I thought you have MSI.

Try using your friend mouse, keyboard, monitor, VGA and even PSU and see whats the problem.

Ask him to help you a bit.

idata
Community Manager
723 Views

I'm sorry Aymano that you still have this problem, try Ronin suggestions if not request a replacement for the processor.

 

https://customercare.intel.com/%3Flang%3Den-US https://customercare.intel.com/?lang=en-US

 

 

Regards,

 

 

Ivan

 

AAyma2
Beginner
723 Views

Alright guys, I'm literally on the verge of breaking down. Nothing is ever fixing this issue. I bought a completely new CPU, I bought a completely new monitor, both of them didn't do much. I plugged my new RAM in aswell, it didnt help although they are the same brand. So I split my entire PC again, this time using Intel stock cooler for easier installing/removing and more space, still didn't do the trick. And yes at first I ran the system without a graphics card at all, it literally didn't do ANYTHING, so i just plugged in my graphics card again to be able to have 120hz and it feels better with higher refresh rate aswell. But the important thing here is, that graphics card with or without, doesn't do anything.

Yes I tried without the PS/2, without internet cable, audio I didn't even plug in, mouse I switched it. Keyboard I tried a completely new one aswell. This is also my 2nd PSU, but it was one of the first things I replaced, so this one is about 6 months old now.

What the problem is again: Mouse feels heavy or inconsistent, like having a maximum of 20 fps. What triggers the lag is when I hover over certain effects, colors, or just minimize some windows, or install new drivers.. Like if I move my mouse over the white spots in this comment, there isn't much happening, but when I move it on top of the picture I just included, it slowly starts feeling lighter and lagging, almost like fps drops. If I don't move my mouse for a while and move it again, it feels a little bit better at the start, but the lag increases the more I use it. It's like I can feel on my mouse, everything my PC is doing, when it's working, when the CPU is working.. it feels like something isn't keeping up or strong enough to run my system, yet when I go in game, all FPS is high, no stutter, no lag, just mouse issues.

I also just tried installing windows 7 on my HDD and took my SSD completely off. Problem is there already in the installation process menu, and was not fixed in windows, which means this is somehow still hardware related. I also tried another room with another monitor on the floor, did not help. Honestly I'm completely lost. Also worth to mention, when I first plugged my new monitor in, things started feeling much better for a while, the lag was still there, but SLIGHTLY, i could feel it a little bit only, not overwhelming as it is now... but give or take a few hours, and it started dying down again, just like I haven't plugged in a monitor at all.

When I plugged the new CPU in, it also felt a tiny bit better but eventually started lagging again. Also keep in mind in the picture, that the motherboard is also completely new and different than my other one. This is the ASUS Z170 Pro gaming, full specs on the picture:

Intel 6600K

Asus Z170 Pro gaming

Kingston HyperX Fury 1x 4gb

Nvidia gtx 960/Intel integrated GPU

EVGA Supernova G2 650W

AAyma2
Beginner
309 Views

The RAM I use are 14-14-14-35, I manually put them to 15-15-15-35 in the bios and it hasn't solved it. Also enabled/disabled XMP did nothing. Reading the Asus user guide however, there is a section called "DDR4 2133MHZ Capability" and a bunch of list of RAM, and I can't find kingston being in any in the list... could this be the problem?

But thinking back on this issue, it started randomly 8 months ago, and I had kingston at first, then changed to corsair, it did nothing. Then changed to MSI board, with kingston hyperX ram again, did nothing. Changed to DDR4 kingston, did nothing either, and now it's my 2nd set of DDR4.

My friend (online) has the same CPU as me, same RAM, but different motherboard, his works fine. I really don't know anymore, Yeah nvm, I found kingston hyperx as supported in the asus z170 website... really don't know anymore,

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