Community
cancel
Showing results for 
Search instead for 
Did you mean: 
RSWAN5
Beginner
437 Views

Using An i7 5960X and Asus Strix X99 board , the cpu only works with the 4 left hand dimms and will not list the 4 Right hand dimms in the Bios.

The i7 5930K sees all 8 Dimms, an i7 5820K sees all 8 dimms. The Imc has passed the intel test,in fact the cpu has passed all the tests. Anyone any ideas. Thanks.

0 Kudos
3 Replies
AlHill
Super User
24 Views

CHeck wth Asus for a bios update. Then, verify that the i7-5960X is supported by the Asus bios. If still having problems. contact Asus support.

 

Doc

 

RSWAN5
Beginner
24 Views

Thanks,

I have been down this avenue and it's a dead end. Should have said the cpu has been tested on several manufacturers boards with the same results. It's really strange?

n_scott_pearson
Super User Retired Employee
24 Views

Hhmmm, sounds like two memory controllers have stopped working.

 

After verifying your warranty is still active (here: http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check), you should directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, sorted by geography:

 

 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

 

Hope this helps,

...S