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So my computer (HP Victus 16) keeps having this problem mentioned above. I have blue screen quite often. It never happens when I'm working on something, but weirdly, when I do simple stuff, like clicking "turn off" button, or close the internet browser, blue screen appears.
I already have done most of the test, like shkdsk, HP Diagnostic program, also memory test, Intel Processor Diagnostic Tool. All of them said I have no problem. Also test from BIOS stuff, like testing on boot screen. No problems were detected at all.
All my drivers are new as well.
Some posts say that undervolting can be a problem, also I didn't do that as well.
Also I have re-installed the window as well but still same.
here I attach the log. Thank you!
WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details. Arguments: Arg1: 0000000000000004, PCI Express Error Arg2: ffffe683a5c6b028, Address of the nt!_WHEA_ERROR_RECORD structure. Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1093 Key : Analysis.Elapsed.mSec Value: 13799 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 2 Key : Analysis.IO.Write.Mb Value: 1 Key : Analysis.Init.CPU.mSec Value: 92 Key : Analysis.Init.Elapsed.mSec Value: 12664 Key : Analysis.Memory.CommitPeak.Mb Value: 97 Key : Bugcheck.Code.LegacyAPI Value: 0x124 Key : Dump.Attributes.AsUlong Value: 1008 Key : Dump.Attributes.DiagDataWrittenToHeader Value: 1 Key : Dump.Attributes.ErrorCode Value: 0 Key : Dump.Attributes.KernelGeneratedTriageDump Value: 1 Key : Dump.Attributes.LastLine Value: Dump completed successfully. Key : Dump.Attributes.ProgressPercentage Value: 0 Key : Failure.Bucket Value: 0x124_4_GenuineIntel_PCIEXPRESS_UNSUPPORTED_REQUEST_IMAGE_GenuineIntel.sys Key : Failure.Hash Value: {b18ac8da-121f-91e6-9956-cf4674a1bbda} BUGCHECK_CODE: 124 BUGCHECK_P1: 4 BUGCHECK_P2: ffffe683a5c6b028 BUGCHECK_P3: 0 BUGCHECK_P4: 0 FILE_IN_CAB: 012124-14421-01.dmp DUMP_FILE_ATTRIBUTES: 0x1008 Kernel Generated Triage Dump BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXSCM: 1 (!blackboxscm) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System STACK_TEXT: fffff804`7c427c48 fffff804`75efed2b : 00000000`00000124 00000000`00000004 ffffe683`a5c6b028 00000000`00000000 : nt!KeBugCheckEx fffff804`7c427c50 fffff804`74fa10c0 : ffffe683`a5c6b028 fffff804`7c427d59 ffffe683`a5c6b028 ffffe683`a5c329c0 : nt!HalBugCheckSystem+0xeb fffff804`7c427c90 fffff804`7600e346 : ffffe683`a5c6b028 fffff804`7c427d59 ffffe683`a5c6b028 ffffe683`a5c32960 : PSHED!PshedBugCheckSystem+0x10 fffff804`7c427cc0 fffff804`7600e735 : 00000000`00000000 00000000`00000000 ffffe683`a5c6b028 ffffe683`a5c0a1d4 : nt!WheaRecoveryBugCheck+0x56 fffff804`7c427cf0 fffff804`7aa6ecb5 : ffffe683`a5c0a1d4 ffffe683`a5c0a1d4 00000000`00000000 00000000`00000500 : nt!WheaReportHwError+0x3d5 fffff804`7c427dc0 fffff804`7aa69251 : 00000000`00000130 ffffe683`a5c32150 00000000`00000000 ffffe683`a5c30190 : pci!PciRpRcecHandleAerInterrupt+0x2e9 fffff804`7c427e20 fffff804`7aa699c6 : ffff8281`7833fc00 fffff804`7c427ed0 ffff8281`7833fd30 fffff804`7c427fb0 : pci!ExpressRootPortAerInterruptRoutine+0xa1 fffff804`7c427e90 fffff804`7aa69a89 : ffff8281`7833fc80 fffff804`75e88d8d 00000000`00000000 fffff804`7c418a00 : pci!ExpressRootPortInterruptRoutine+0x46 fffff804`7c427ef0 fffff804`75d3fa01 : ffffe683`a24f1040 ffffe683`b3278080 00000000`0000073c fffff804`7c418a70 : pci!ExpressRootPortMessageRoutine+0x9 fffff804`7c427f20 fffff804`75d24bfd : ffffe683`b3278080 fffff804`75cb8bcc fffff804`71cf1180 ffff8281`7833fc80 : nt!KiInterruptMessageDispatch+0x11 fffff804`7c427f50 fffff804`75e18a3f : fffff804`7c418a70 ffff8281`7833fc80 ffffe683`b3278080 fffff804`75e200b0 : nt!KiCallInterruptServiceRoutine+0x16d fffff804`7c427f90 fffff804`75e18d07 : 00000006`179ce976 ffffe683`00000000 00000006`17851d42 00000000`00000000 : nt!KiInterruptSubDispatch+0x11f fffff804`7c4189f0 fffff804`75e1b9ea : 00000000`00000000 fffff804`71982340 fffff804`7674d700 ffffe683`b55d2080 : nt!KiInterruptDispatch+0x37 fffff804`7c418b80 00000000`00000000 : fffff804`7c419000 fffff804`7c412000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel.sys STACK_COMMAND: .cxr; .ecxr ; kb FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_UNSUPPORTED_REQUEST_IMAGE_GenuineIntel.sys OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {b18ac8da-121f-91e6-9956-cf4674a1bbda} Followup: MachineOwner ---------
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Hi, AndyWoo.
Thank you for letting us know.
If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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Hello,
please, i wanna find solution for blue screen of laptop. please, find the attached text file
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did you have this error after upgrading from windows 10 to windows 11. i had the same issue and my friend did too 1 year later when he also upgraded. the solution is to make sure memory integrity is disabled in your microsoft defender settings and microsoft gameInput is disabled in services. every forum only has those standard answers like sfc scannow and chkdsk and intel processor diagnostic software but they all didn't help so that is why i came back to post this here since probably many people have a hard time finding the solution to this
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