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Why I get this error and what to do with this problem? Did not find any helpful information so far

EBriv
Beginner
1,240 Views

I downloaded latest version of "Intel Processor Identification Utility", but when I run it this error appears..:

"The Intel Processor Identification Utility Version 6.0.0211 has encountered an unexpected condition. Error Code=-2147213376. Please download and install a new version of the utility from http://support.intel.com/support/processors/tools/piu/sb/cs-014921.htm. If the problem persists, contact Intel Customer Support."

Processor:

Intel® Pentium® CPU B960 @ 2.20GHz

 

0 Kudos
5 Replies
Wanner_G_Intel
Moderator
383 Views
Hello EBriv, Thank you for joining this Intel Community. This error may occur if you are running this tool in an operating system that is not supported. Please provide the operating system version and build you are using. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
EBriv
Beginner
383 Views

Hello WannerG,

 

Current OS and build on this computer: Windows 7 Ultimate 64-bit (6.1, Build 7601)

 

Thanks

Wanner_G_Intel
Moderator
383 Views
Hello EBriv, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
383 Views
Hello EBriv, We recommend reinstalling the utility. Please let us know if the issue persists. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
383 Views
Hello EBriv, Were you able to reinstall the tool? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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