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PeterPan
Beginner
996 Views

Why Intel® Driver & Support Assistant doesn't work?

Sorry, I can't find a fitting "Post to".

 

Intel® Driver & Support Assistant doesn't work since month.

 

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening () Start

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28380, httpPort: 28385) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28380, 28385: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28381, httpPort: 28386) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28381, 28386: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28382, httpPort: 28387) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28382, 28387: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28383, httpPort: 28388) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28383, 28388: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28384, httpPort: 28389) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28384, 28389: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Unable to start RestHttpListener on any port.

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Error DSAService.Service OnStart () OnStart Exception: System.Exception: Failed to start REST service||  bei DSAService.Service.OnStart(String[] args)

 

I used latest Intel® Driver & Support Assistant Uninstaller, reboot, used latest Intel® Driver & Support Assistant Installer. Same result since months.

 

What can I do else? Please help.

 

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5 Replies
Leonardo_C_Intel
Moderator
119 Views

Hello PeterPan Thank you for posting in the Intel Community. • What is the version of Intel® DSA installed on the system? • What is the brand and model of the system? • Does the system has internet connection? In the log segment that you shared the specific error is because there is no network access. • Does this behavior happen in different browses? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
PeterPan
Beginner
119 Views

Hello Leonardo,

 

thank you for the quick reply.

 

• What is the version of Intel® DSA installed on the system?

19.2.8.7

 

• What is the brand and model of the system?

Zotac CI327 nano PLUS, Windows 10 Pro.

 

• Does the system has internet connection? In the log segment that you shared the specific error is because there is no network access.

Yes. Intel® Driver & Support Assistant can open browser and connect to https://www.intel.de/content/www/de/de/support/intel-driver-support-assistant.html.

 

• Does this behavior happen in different browses?

Yes, Firefox and Chrome, both without addons, same error:

 

Beim Scan-Versuch ist leider ein Fehler aufgetreten. Bitte versuchen Sie es erneut, oder lesen Sie unsere häufig gestellten Fragen, wo Sie weitere Hilfestellung finden.

 

Regards

PeterPan

 

Leonardo_C_Intel
Moderator
119 Views

Hello PeterPan This seems to be because you don’t have a direct link to the internet, which is required to run IDSA. This could be from a firewall; VPN, Proxy, etc. try the scan on without them to see the result. If this does not help with the behavior try manually installing the Intel driver compatible with your system and if you encounter any issue use the drivers provided by Zotac. Intel download center: https://downloadcenter.intel.com/ Zotac reference link: https://www.zotac.com/us/product/mini_pcs/ci327-nano-plus#download Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
119 Views

Hello PeterPan Were you able to test the steps provided? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
119 Views

Hello PeterPan I haven’t heard back from you, I am going to close this request If you have more questions please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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