Processors
Intel® Processors, Tools, and Utilities
14793 Discussions

Why my mobo is getting cpu package power value higher than pl1 and pl2 with i7 14700K?

EdJunior
Novice
1,275 Views

I have i7 14700K and set in BIOS PL1 and PL2 both = 200W. When i run Cinebench, the processor shows me on HWiNFO about 300W on Cpu Package power and my temperature goes to 100ºC. Why and how to fix it?

0 Kudos
16 Replies
ACarmona_Intel
Moderator
1,211 Views

Hello EdJunior,


Thank you for posting in our communities.


May we know when you first noticed the issue? This is to check if there might be changes on the system that cause the issue, and please provide a screenshot of your processor temperature inside the BIOS.


We look forward to your response! 


Thank you, and have a great day ahead!



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
EdJunior
Novice
1,196 Views

I discovered that there are two bent pins on the board. I sent to seller.

 

pins2.jpg

0 Kudos
VonM_Intel
Moderator
1,186 Views

Hi, EdJunior.

I appreciate your update.

I'm sorry to hear about the bent pins on the board. Sending it back to the seller is the right step to take. Hopefully, they'll be able to assist you with a resolution promptly.


Moreover, I'd like to revisit your initial concern regarding when you first observed the issue, particularly with HWiNFO reporting 300W and the temperature reaching 100°C. This is to ascertain if there have been any alterations to the system that may have triggered the problem. Could you please provide a screenshot of your processor temperature as displayed in the BIOS?


Best regards,

Von M.

Intel Customer Support Technician


0 Kudos
EdJunior
Novice
1,169 Views

But in the BIOS the processor was in idle and temperature was always ok (30C - 35C) !!! The only change i made in the BIOS was with PL1 and PL2, both = 200W...

0 Kudos
ACarmona_Intel
Moderator
1,130 Views

Hello EdJunior,


Thank you so much for the response.

 

I've looked through the pictures you shared with me. Since the motherboards have two bent pins that are physically damaged, it is best to have them replaced by your OEM manufacturer or place of purchase, which you already did. 

 

Attempting further troubleshooting steps could lead to additional damage to other components because we are unsure of what other problems the bent pins could be causing.

 

Please update me once you receive the motherboard replacement, and if the issue still persist so we can further investigate the issue.


Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
ACarmona_Intel
Moderator
1,004 Views

Hello EdJunior,

 

We would like to know if you have already received the motherboard replacement. If yes, are you still having any issues?

 

Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
EdJunior
Novice
987 Views

Not Yet. I am waiting for a seller reply.

ACarmona_Intel
Moderator
965 Views

Hello EdJunior,

 

Thank you so much for the response.


Please keep us posted.

 

Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
ACarmona_Intel
Moderator
830 Views

Hello EdJunior,

 

May we know if you have any updates with the motherboard replacement? 



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
EdJunior
Novice
811 Views

Unfortunately I'm still waiting

ACarmona_Intel
Moderator
780 Views

Hello EdJunior,


Thank you so much for the response; it is noted.


Again, please keep us posted once you have received the motherboard replacement.



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
ACarmona_Intel
Moderator
571 Views

Hello EdJunior,

 

We just wanted to check if you have any updates with the motherboard replacement.

 

Thank you, and have a great day!



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
EdJunior
Novice
557 Views

The Post Office lost the motherboard. I bought another motherboard. Yesterday I changed some values ​​in the BIOS so that the processor does not reach high temperatures and cause throttling. I used 125W for PL1, 253W for PL2 and ICCmax at 307A. It seems ok now

ACarmona_Intel
Moderator
521 Views

Hello EdJunior,


Thank you so much for the quick response, and we are sorry to hear that you went through quite some trouble as the post office lost the replacement motherboard.


As it appears that you have settled the issue, do let me know if you require any additional support; if not, please let me know as well so that I may close it for you.

 


Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
EdJunior
Novice
497 Views

Everything ok now, you can close and thank you very much

ACarmona_Intel
Moderator
450 Views

Hello EdJunior,


Thank you so much for the confirmation.


As requested, we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead.



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
Reply