Windows 10 BSOD - NMI_HARDWARE_FAILOUR Bugcheck Analysis says GenuineIntel.sys

[Rony]

Device: hp pavilion gaming 15 dk0132tx laptop

CPU: Intel Core i5 9300H @ 2.40GHz [Coffee Lake 14nm Technology]

Chipset: Intel® HM370

Graphics: Intel UHD Graphics 630

Wireless Adapter: Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo

The Problem:

1.  Random Blue Screen Error when I use the laptop connected to the WIFI

2. The Blue Screen says NMI_HARDWARE_FAILOUR
2. The Error appears both in the working state and in the Idle state (Very randomly, 3-4 times a day)

3. No BSOD when using Ethernet / not connected to wifi

4. BSOD appear ONLY when I use wifi

Here are the Dump file Analysis Report of the last appeared BSOD Failure

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

NMI_HARDWARE_FAILURE (80)
This is typically due to a hardware malfunction. The hardware supplier should
be called.
Arguments:
Arg1: 00000000004f4454, 'TDO'
Arg2: 0000000000000000, Status Byte
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2015

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on HP-PAVILION-G15

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 2039

Key : Analysis.Memory.CommitPeak.Mb
Value: 77

Key : Analysis.System
Value: CreateObject

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_CODE: 80

BUGCHECK_P1: 4f4454

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffba01`638a2b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x80_4F4454_GenuineIntel_NOERRREC_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d5ef3836-2107-b7ec-b4d4-4d2ae9fc0e02}

Followup: MachineOwner

---------------------------------------------------------------------------------

Crash Dump Analysis with WhoCrashed

---------------------------------------------------------------------------------

On Sat 1/16/2021 8:07:19 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011621-16546-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5780)
Bugcheck code: 0x80 (0x4F4454, 0x0, 0x0, 0x0)
Error: NMI_HARDWARE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a hardware malfunction has occurred.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

What can be the possible reason and solution for this problem?

I'd really appreciate your help regarding this problem.  Thanks!

[Sebastian_M_Intel]

Hello Rony, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:   

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".    
• Click on the menu where it says "Summary" to change to "Detailed View".    
• To save your scan, click on "Next", then "Save".    
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).   

2. Are you having issues with Wi-Fi, Bluetooth, or both? 

3. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? 

4. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?  

Regards, 

Sebastian M  

Intel Customer Support Technician

[Rony]

Hello @Sebastian_M_Intel ,

I'm so glad you replied to me!

Here is the information you need:

1. The Intel® System Support Utility (Intel® SSU) is attached below.

2. I'm having issues mainly when connected to the Wi-Fi. I've tested both Bluetooth ON and OFF but the problem remains the same.

3.  YES, this the original adapter that came pre-installed with the system. I have not changed/installed a new adapter.

4.  I'm facing this problem since the second day of purchasing this laptop. 

Additional Information to add:

1. I have tried to use a USB wifi adapter by disabling the integrated one from Windows Device Manager but the problem didn't go away.

2. Lastly I REMOVED the Original WIFI Card from my laptop and booted to windows without it. Attached a third-party USB WIFI dongle and use my laptop with it for around 2 hours then again the problem appeared! 

What do you think can be the real cause of the problem? I'm afraid if it is not The Processor!!

I would really love to have a perfect solution from you.

Thanks & Best Regards

Rony

[Sebastian_M_Intel]

Hello Rony,   

Thank you for your reply.  

Based on what you are reporting, the problem does not seem to be related to your Intel wireless component.  

Based on Microsoft's documentation, this problem can be caused by a variety of hardware malfunction and the exact cause is difficult to determine. https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x80--nmi-hardware-failure#:~:text=The%20NMI_HARDWARE_FAILURE%20bug%20check%20has,a%20hardware%20malfunction%20has%20occurred.&text=This%20topic%20is%20for%20programmers,see%20Troubleshoot%20blue%20screen%20errors.   

If you feel it may be the CPU, run the Intel® Processor Diagnostic Tool and send the results either in a screenshot or .txt file. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.  

In the end, my recommendations will be:  

• Contact the system manufacturer (OEM) as this might be a hardware issue, and you mentioned this problem started out of the box. You may want to consider the warranty replacement options with them. 
• Also, the OEM can help you restore to factory defaults, HP* offers diagnostic tools as well: https://support.hp.com/th-en/drivers/selfservice/hp-pavilion-gaming-15-dk0000-laptop-pc/26122224/model/29270170?sku=7LH63PA  
• Try reinstalling the Operating System (OS) from scratch, this is to rule out any software malfunction.  

Regards,   

Sebastian M    

Intel Customer Support Technician 

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied. 

[Rony]

Hello @Sebastian_M_Intel 

Thanks for your messages and recommendations.

Therefore I request you to please check the attached CPU Test Results and let me know If the CPU has any problem or not.

Thanks again!

[Sebastian_M_Intel]

Hello Rony,    

Thanks for the response. 

Based on that report, the CPU seems to be running fine as it passed the tests.  

Due to that, I strongly believe you have a problem with your OS, or you are facing hardware issues. 

For either case you may follow our previous recommendations: 

• Contact HP* as this could be a hardware issue, they may offer a physical inspection or a warranty replacement.  
• The OEM can help you to restore the system to its defaults, HP* offers diagnostic tools as well: https://support.hp.com/th-en/drivers/selfservice/hp-pavilion-gaming-15-dk0000-laptop-pc/26122224/mod...   
• Try reinstalling the OS from scratch, this is to rule out any software malfunction.   

Regards,    

Sebastian M     

Intel Customer Support Technician

[Sebastian_M_Intel]

Hello Rony,  

Were you able to check the previous recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician

[Rony]

Hello @Sebastian_M_Intel 


Sorry for the delayed response as I was testing the laptop by installing OS'es like Win 10 and Linux. Unfortunately, the result remains the same with no luck! You're right, the problem is not with software rather than the hardware.

After the extensive test performed the last couple of days I somehow manage to narrow down the problem actually. What I have figure out is, The BSOD NMI_HARDWARE_FAILOURE occurs every time I use my laptop WITHOUT THE ETHERNET connection. As long as the ethernet cable is plugged in there is no problem at all!

Do you have a suggestion for this problem?

Thank you very much for your cordial support from the beganing. 

[Myoben]

Hi Ronny.
Did you eventually find a fix for this problem? I have the same laptop and also experience this issue from the second day after purchase too.

[Sebastian_M_Intel · Accepted solution]

Hello Rony,   

Thanks for the update. 

In this case, the Linux installation confirms this is a hardware issue. 

Unfortunately, there are no suggestions we can think of for this weird behavior. You should reach out to your OEM's support for additional assistance on this. 

Regards,   

Sebastian M  

Intel Customer Support Technician

[Sebastian_M_Intel]

Hello Rony,   

I can see this post was marked as solved. 

Based on that we will close it from our side, if you have any additional questions, please submit a new thread and we will gladly assist you. 

Regards,    

Sebastian M   

Intel Customer Support Technician